What are the responsibilities and job description for the Cincinnati & Hamilton County Public Library is hiring: PT Library Customer Advis position at Cincinnati & Hamilton County Public Library?
PT Library Customer Adviser - 1 South / Main Library Branch
Date Posted : 1 / 8 / 2025
POSITION SUMMARY : The Library Customer Adviser is responsible for providing direct customer service to the public. This position also performs a variety of tasks dealing primarily with the circulation of materials, as well as provides reference service and technology training / assistance to customers in-person, by e-mail, phone, and letter.
DUTIES :
- Performs readers' advisory and reference work.
- Shelves returned materials.
- Searches for requested materials.
- Performs duties that require proficiency with a variety of hardware and software.
- Participates in the location's responsibilities including, but not limited to, desk set up, bookdrop, delivery, ILS reports, supply orders, and filling interagency requests.
- Assists in maintenance of the collection, including weeding and reading shelves to ensure correct order.
- Assists with programs, displays, and meeting room approvals.
- Refers customers to Managers, Librarians, or Specialists as appropriate.
- May prepare and deposit money from fees.
- May serve as the staff-in-charge in the absence of Manager, Librarians and Specialist when designated.
- Participates in regular self-directed training to ensure preparedness.
- Assists customers with various technologies such as phones, computers, copiers, scanners, faxing and tablets.
- Assists customers with resumes, job searches, internet use, and basic word processing.
- Interprets the Library's policies and procedures to the public in a customer-friendly manner.
- Uses the Library's automated system to circulate materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
- Maintains awareness of current Library trends through professional reading, conference attendance, and organization participation.
- Respects and maintains confidentiality of customers, peers and branch / department.
QUALIFICATIONS :
Location
Downtown Main Library
Position Type
Part-Time
EDUCATION
High School graduate or equivalent.
HOURS
20 hours per week
SALARY :
Grade 4 : $16.19 per hour
DEADLINE
Tuesday, January 21, 2025
Salary : $16
