What are the responsibilities and job description for the Field Service Technical Representative (Cincinnati, OH) position at Cincinnati Incorporated?
Field Service Representative (Powder Metal Press) Cincinnati, OH - Job ID: (1124-314).
Cincinnati Incorporated is a privately owned industrial machine manufacturer that has been a staple in the fabrication industry since the late 1890s. We pride ourselves on a hard day’s work and quality. Our employees have shaped the reputation and culture at CI with their uncompromising integrity, focus, and innovation. The icing on top of the cake: we offer a competitive and comprehensive benefits package. Are you ready for your career at CI?
Position Summary and Purpose: Our Powder Metal Field Service Technicians enjoy working hands-on with electrical, mechanical, hydraulic, and pneumatic systems that comprise our Powder Metal fabrication machines. This position will require an individual who is accustomed to at least 75% travel. Technicians will provide customer and product service via preventative and corrective maintenance in accordance with policies, principles and procedures established by Cincinnati Incorporated. Our Field Service Technicians are provided a company vehicle, paid training, and after the first year eligibility for our Field Service Incentive Program!
Duties and Responsibilities:
ESSENTIAL:
- Technician for installation, modification and upgrading Powder Metals Control Systems
- Respond to customer service inquiries in a timely and professional manner
- Work with customer from order initiation through problem resolution whenever possible, to return customer to production in an expeditious manner.
- Provide familiarization training to customer on control functions and operational systems
- Effectively manage business expenses to maximize profitability
Education and Experience:
REQUIRED:
- Five or more years related technical experience
- Associate or technical degree (preferred)
Knowledge, Skills, Abilities, Characteristics, etc.
REQUIRED:
- Knowledge of electrical, mechanical and hydraulic principals
- Strong diagnostics and technical aptitude
- Ability to work independently with little supervision
- Able to travel overnight at least 75%, at times
- Superb Communication Skills with an emphasis on customer service
Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical demands: This position is very active and requires frequent standing, bending, kneeling, stooping, crouching, crawling, and climbing of ladders. Must be able to use hands to finger, handle or feel objects, tools, or controls; must be able to lift a minimum of 50 lbs. frequently.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work environment: The noise level in the work environment can be loud occasionally. This is a high travel position.
EOE including Disabilities/Vets
**This role does not offer sponsorship employment benefits and being authorized to work in the U.S. is a precondition of employment. You must be a U.S. Citizen, U.S. National, or recent lawful permanent resident to apply.
Some more amazing benefits offered by Cincinnati Incorporated:
✓ Paid Vacations
✓ Paid Holiday and Personal Days
✓ Medical Insurance (including HSA)
✓ Dental Insurance
✓ Vision Insurance
✓ Accident Insurance
✓ Life Insurance: AD&D
✓ Disability Insurance
✓ Generous 401K Employer Match
✓ Flexible Spending Account
✓ Tuition Reimbursement
✓ Employee Assistance Program
✓ Parental Leave
