What are the responsibilities and job description for the IT Support Administrator position at Cincinnati Incorporated?
IT Support Administrator - Harrison, OH (Job ID: 1197).
Cincinnati Incorporated has been manufacturing machinery since the late 1890s. We pride ourselves on a hard day’s work and quality. Quality is not only seen in our products but also in our team members. CI employees have shaped the reputation and culture at CI with their uncompromising integrity, focus, and innovation. The icing on top of the cake: CI offers a competitive and comprehensive benefits package. Are you ready for your career at CI?
Position Summary and Purpose: Support and maintain the organization’s computer systems, desktops, software, network infrastructure, mobile phones and peripherals.
Duties and Responsibilities:
- Perform on-site and remote analysis, diagnosis, and resolution of complex desktop problems for end-users and recommend and implement corrective solutions as needed.
- Install, configure, test, maintain, monitor, and troubleshoot end-user and centralized network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
- Support the development and implementation of new IT projects and solutions.
- Ensure efficient operation of the organization’s desktop computing environment.
- Meet KPI requirements for ticket response times and customer satisfaction.
- Achieve project objectives.
- Work under general supervision with latitude for independent judgement.
- Administer the Zoom Phone platform, including user accounts, licenses, and settings.
Essential Skills, Knowledge, and Behaviors:
- Strong customer service orientation.
- Team-oriented and skilled in working within a collaborative environment.
- Good written, oral, and interpersonal communication skills.
- Good knowledge of desktop, network and mobile phone hardware.
- Ability to prioritize and execute tasks in a high-pressure environment.
- Hands-on troubleshooting and support experience of desktop and IT infrastructure systems.
- Working technical knowledge of current protocols, operating systems, technologies and peripherals.
- Proven analytical and problem-solving abilities.
- Keen attention to detail.
- Self-motivated and self-directed.
- Can lift and carry up to 25 pounds on a routine basis.
- Associate Degree in information technologies or equivalent experience.
Desired Knowledge, Skills, Abilities, Characteristics, etc.
- Active Directory administration experience.
- IT industry certifications, such as ITIL, CCNA, MTA and Network .
- Proficient in the application of Microsoft or Google G-Suite productivity tools.
- Commitment to company values of continuous improvement, lean practices and the elimination of waste.
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical demands: Employee is occasionally required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work environment: The noise level in the work environment is usually moderate.
EOE including Vets/Disabled
This role does not offer sponsorship employment benefits and being authorized to work in the U.S. is a precondition of employment. You must be a U.S. Citizen, U.S. National, or recent lawful permanent resident to apply.
Premium benefits starting on day 1:
✓ Paid Vacations
✓ Paid Holiday and Personal Days
✓ Profit Sharing
✓ Medical Insurance (including HSA)
✓ Dental Insurance
✓ Vision Insurance
✓ Accident Insurance
✓ Life Insurance: AD&D
✓ Disability Insurance
✓ Generous 401K Employer Match
✓ Flexible Spending Account
✓ Tuition Reimbursement
✓ Employee Assistance Program
✓ Parental Leave
