What are the responsibilities and job description for the Admissions- Customer Relationship Management Software Manager position at Cincinnati State Technical & Community College?
Customer Relationship Management Software Manager
Clifton Campus, Admissions
Overview :
Cincinnati State Technical and Community College invites applications for the position of CRM Manager. The Manager will serve as the in-house expert and technical correspondent with the vendor and relevant internal constituents. The Manager will lead projects that support the application of annual updates, documentation for system enhancements and overall oversight of the CRM. They must have general knowledge of user experience requirements for effectiveness and a solid data orientation to create dashboards and reports from the CRM. The CRM Manager is a part of the admissions leadership team.
Essential Duties :
- Develop and implement communication plans for prospects, applicants, admits and onboarding new students, as well as partners, utilizing the CRM.
- Build customized reports and dashboards as needed in the CRM.
- Create business process and workflow for CRM (i.e. applications for admission / events / edits / enhancements / upgrades).
- Support CRM-driven marketing and communication initiatives by creating space for the co-creation and execution of effective marketing and communication campaigns using CRM automation tools.
- Serve as liaison to vendor(s) and internal constituents (such as IT).
- Test all systems and sources before release to prospective students / applicants.
- Provide Quality Assurance over the CRM content (i.e. duplicates, accuracy, coding).
- Improve user experience, solve issues, invent creative solutions, and ensure data integrity by utilizing best practice throughout the CRM system.
- Create and maintain written documentation on standard operating procedures pertaining to the CRM. Provide training to faculty and staff across campus.
- Maintain knowledgebase for chatbot.
- Interact with users and offices college-wide that are linked with the student life cycle to provide support, training, and coordination with CRM.
- Supervision of one full-time employee.
- Research new AI tools that can help streamline processes and create efficiencies.
- Provide excellent service through courteous, informed, accessible and professional engagement.
- Support and contribute to meeting Department and Institutional student success goals and key performance indicators.
Minimum Qualifications :
Preferred Qualifications :
Desired Competencies :
Reports To : Director, Admissions
Position Level : CRM Manager
Comp. Range : $58,650
Contractual Affiliation : Non-Bargaining
Status : Full-time
Classification : Exempt
Benefits :
Cincinnati State provides employees with high quality and cost-effective benefits with a variety of options :
Retirement :
As a Cincinnati State employee, and an employee of an Ohio public institution, you will not contribute to the Federal Social Security system. Instead, our employees will contribute to a State Retirement Plan (SERS or STRS) or an Alternative Retirement Plan (ARP) : 403B and / or Deferred Compensation Program 457 Plan.
EOE- Committed to Creating a Diverse and Inclusive Work Environment
Cincinnati State Technical and Community College, as well as its individual academic divisions, is committed to a policy of equal opportunity in all its activities and programs, including employment and promotion. It does not discriminate on the basis of race, color, national, or ethnic origin, citizenship status, religion, sex, sexual-orientation, age, physical disabilities, veteran or marital status.
Salary : $58,650
