Executive Assistant I - Registrars Office

Executive Assistant I - Registrar's Office

Overview

The Executive Assistant I assists with the day to day administrative and support functions for the Office of the Registrar. The Executive Assistant I collaborates with other Registrar office personnel to ensure smooth operations and optimal service to students, faculty, and visitors. The environment is fast-paced and student-focused. The schedule may vary depending on office needs during peak enrollment periods.

Essential Duties

• Greet and provide high-quality customer service experience to all visitors and students by responding to general Registrar Office (RO) questions or by directing them to the appropriate person
• Assist new and continuing students with all RO processes, as well as provide referrals to Admissions, Financial Aid, Bursar, Advising, etc.
• Guide students, faculty, or staff through the RO website and Self-Service features/activities
• Answer telephone calls and direct them to the appropriate person or take a message as required
• Monitor and respond to general office email and voicemail messages or direct them to the appropriate person
• Complete approved student exception requests in Colleague
• Process in-person transcript requests in Colleague and the National Student Clearinghouse
• Scan required office documents into Perceptive Content
• Send office text messages
• Light website maintenance
• Scan required office documents into Perceptive Content
• Responsible for the distribution of outgoing and incoming office mail
• Submit work order requests on behalf of faculty and staff
• Train and assist in supervision of student employees
• Establish annual goals relevant to job expectations consistent with the goals of the College and Division
• Maintain front office appearance
• Maintain general supplies and office forms
• Provide administrative support to the office
• Contribute to ongoing process improvement and refinement to ensure the optimal customer/student experience.
• Other appropriate duties as assigned
  
  

Minimum Qualifications

• High School Diploma or equivalent
• Two (2) years of customer service experience
• Competency in the Microsoft Office Suite.
• Ability to work in person 8:00 a.m.- 4:30 p.m. with flexibility which might include opening office as early as 7:30 a.m. or closing the office as late as 6:00 p.m. and occasional evenings/weekends during peak enrollment periods
  
  

Preferred Qualifications

• Associate's degree from an accredited college
• Four (4) years customer service experience in higher education especially a community college setting.
• Experience with Ellucian Colleague, Perceptive Content, Microsoft Outlook and Teams
  
  

Desired Competencies

• Demonstrates ability for punctuality and reliability
• Self-motivated with well-developed organization and planning skills
• Demonstrates sensitivity to students with diverse academic, socio-economic, cultural, and ethnic backgrounds, and students with disabilities Excellent customer service skills
• Ability to handle complex situations with diplomacy
• Manage projects independently as assigned by supervisor. Adaptable, attention to detail, and resilient under pressure
• Demonstrates excellent organizational skills and written/oral communication skills
• Ability to work effectively individually and as a team player with the ability to build effective and collaborative relationships
• Strong interpersonal skills and the ability to communicate effectively with a diverse professional community and student population
  
  

Details

• Reports to: Associate Dean
• Position Level: Executive Assistant I - Registrar's Office
• Compensation: $19.21/hr.
• Pay Grade: 17
• Contractual Affiliation: SEIU
• Exempt Classification: Non-Exempt
• Status: Full-Time
  
  

Benefits

Cincinnati State provides employees with high quality and cost-effective benefits with a variety of options:

• Medical Insurance (PPO- employer covers up to 92% of the premium, HDHP- employer covers 100% of the premium)
• Dental Insurance (employer covers 100% of the premium)
• Vision Insurance
• NO WAITING PERIODS! Medical, Vision and Dental benefits are effective from day one of employment!
• Flexible Spending Accounts and Health Savings Account (employer contributions)
• Short-Term Disability: Offering 60% of your salary with a max of $500 weekly
• Life Insurance and AD&D Insurance (employer paid)
• Supplemental Life Insurance, Critical Illness and Accident: Optional at employee expense
• Pet Insurance
• Employee Assistance Plan for employees, spouse and dependents
• Tuition Waiver for employees, spouse and dependents
• Tuition Reimbursement
• Free parking
• 11 annual paid holidays in addition to generous paid time off options including vacation, sick, personal leave, and winter season days.
• Employees at Cincinnati State qualifies for Public Service Loan Forgiveness
  
  

Retirement

As a Cincinnati State employee, and an employee of an Ohio public institution, you will not contribute to the Federal Social Security system. Instead, our employees will contribute to a State Retirement Plan (SERS or STRS) or an Alternative Retirement Plan (ARP): 403B and/or Deferred Compensation Program 457 Plan.

EOE- Committed to Creating a Diverse and Inclusive Work Environment

Cincinnati State Technical and Community College, as well as its individual academic divisions, is committed to a policy of equal opportunity in all its activities and programs, including employment and promotion. It does not discriminate on the basis of race, color, national, or ethnic origin, citizenship status, religion, sex, sexual-orientation, age, physical disabilities, veteran or marital status.