What are the responsibilities and job description for the Student Services Specialist position at Cincinnati State?
Student Services Specialist
Overview
Cincinnati State Technical and Community College invites applications for the position of full-time, Student Services Specialist (SSS) Clifton Campus, Admissions / Welcome Center & Career Center. The SSS is knowledgeable of all aspects of Cincinnati State and the phases of career exploration and development. The SSS will easily discern the needs of each visitor to the Welcome Center / Career Center, and provide assistance or make a referral to the appropriate office and / or college personnel. This position requires an individual that is professional, detail-oriented, methodical, and dependable with excellent customer service skills. The SSS will support an array of services and information related to admission, major and career exploration, enrollment and student services.
Essential Duties
- Greet and provide quality customer service to all visitors and students to ensure a positive experience within the Welcome Center / Admissions and Career Center.
- Assists new and continuing students with all student services processes, career exploration and assessments as well as provides referrals to advising, transfer degree pathways, and registration etc.
- Meets and corresponds with prospective and current students to facilitate the full-cycle student services and career development processes.
- Assists the Office of Admissions and Career Center to ensure a smooth transition from prospect to student and the career search process.
- Assist with events and programs with the Office of Admissions and Career Center.
- Utilize College Platforms (i.e. Starfish / CRM / Colleague / Teams / Career Link) to perform and track activities (phone, email, appointments, walk-in traffic etc.)
- Provides resolutions to an assortment of academic and administrative problems of moderately complex scope and provides analytical reports to faculty and administrators.
- Communicate Workforce Development Center program options and general details to prospective and active students, relying on personal knowledge and extensive communication with the respective Workforce Development Courses, Business Manager / Program Manager.
- Contribute to the development and ongoing updates of the Welcome Center Knowledge Bank.
- Contribute to ongoing process improvement and refinement to ensure the optimal customer / student experience.
- Support and contribute to meeting Department and institutional student success goals and key performance indicators.
- Assist with directing and utilizing student employee / Ambassadors.
- Other duties as assigned.
Minimum Qualifications :
Preferred Qualifications :
Desired Competencies
Reports To : Director, Admissions & Career Center
Position Level : Student Services Specialist
Comp. Range : $21.17
Grade : 18
Contract Affiliation : SEIU
Status : Full-time
Classification : Non-Exempt
Benefits :
Cincinnati State provides employees with high quality and cost-effective benefits with a variety of options :
Retirement :
As a Cincinnati State employee, and an employee of an Ohio public institution, you will not contribute to the Federal Social Security system. Instead, our employees will contribute to a State Retirement Plan (SERS or STRS) or an Alternative Retirement Plan (ARP) : 403B and / or Deferred Compensation Program 457 Plan.
EOE- Committed to Creating a Diverse and Inclusive Work Environment
Cincinnati State Technical and Community College, as well as its individual academic divisions, is committed to a policy of equal opportunity in all its activities and programs, including employment and promotion. It does not discriminate on the basis of race, color, national, or ethnic origin, citizenship status, religion, sex, sexual-orientation, age, physical disabilities, veteran or marital status.
Salary : $21
