Keyholder (Retail Cannabis)

Keyholder (Retail Cannabis Shift Lead)

Cinder, Spokane’s premier local cannabis retailer, is on the lookout for a friendly and passionate Keyholder to join our team! As a Keyholder at Cinder, you will play a crucial role in leading shifts and setting high expectations for the team, ensuring that each customer enjoys an exceptional experience. We seek a positive and professional leader who thrives in a high-energy environment, is passionate about cannabis, and is committed to providing quality customer service. If you are ready to take on a leadership role and contribute to an inclusive and exciting atmosphere, we would love to hear from you!

Location: Cinder Valley - 1421 N Mullan Rd Suite C Spokane Valley, WA 99206

Job Type: Full-time, hourly
Starting Wage: From $18/hr - $20/hr

Work Hours:

• Eight hour shifts, five shifts a week
• Hours of store operation are 8:00am-11:00pm 

Keyholder Responsibilities Include (not limited to):

• Leadership: Coach, delegate, and motivate budtenders to perform their best
• Customer Service: Deliver outstanding service and process customer returns
• Safety and Compliance: Ensure a safe and compliant work environment for employees and customers
• Opening and Closing: Proper and efficient store opening and closing procedures
• Conflict Resolution: Gracefully resolve customer inquiries and troubleshoot complaints effectively
• Team Support: Monitor breaks, provide feedback, and encourage a positive work environment
• Cash Handling: Handle till operations, daily deposits, and tips consolidation
• Operational Support: Assist with inventory and office duties as needed
• Feedback: Deliver quality constructive feedback and uphold team accountability
• Management Support: Offer insight, feedback, and communication to management

Other Job Duties Include:

• Serving customers by helping them select products based on needs, preference, and budget
• Following Washington State Liquor Control Board rules, laws, and regulations
• Checking customer ID’s to verify legal purchasing age
• Processing cash and debit payments through PosaBit POS system with accuracy
• Maintaining appearance of the sales floor including merchandising, cleaning, organizing, and restocking
• Keeping yourself and the team up to date with cannabis education and product knowledge

Key Skills & Qualities:

• Friendly, personable, and customer-focused
• Strong verbal de-escalation skills to resolve conflicts calmly
• Ability to multitask and manage responsibilities in a fast-paced environment
• Confident problem-solving skills and initiative to address challenges
• Commitment to integrity, and fairness

Requirements:

• Must be 21
• High school diploma or equivalent
• Retail, sales, or customer service experience
• Ability to stand for long periods and lift up to 50lbs
• Reliable transportation and consistent attendance
• Open/flexible availability preferred, including nights and weekends

Preferred Experience:

• Leadership experience (supervising or managing a team)
• Cannabis industry experience (preferred, but not required)

Benefits:

• 50% off employee discount
• Up to 120 hours accrued paid time off
• Medical and dental benefits
• Holiday pay
• Cash & paycheck tips

Cinder is Spokane's premier cannabis retailer serving the area with three locations. We are dedicated to providing excellent customer service, quality products, and a knowledgable team that keeps shoppers coming back for more. 

At Cinder, we are committed to fostering an inclusive and welcoming environment for both employees and customers. We value diversity, respect, and teamwork, ensuring that everyone who walks through our doors feels valued and accepted. Our team embraces open-mindedness and professionalism, creating a space where individuals from all backgrounds can thrive.

If you’re passionate about cannabis, eager to lead, and excited to be part of a knowledgeable and customer-focused team, we’d love to hear from you! Apply today and grow your career with Cinder.

Salary : $18 - $20