What are the responsibilities and job description for the Customer Experience Specialist position at Cinemark Holdings, Inc.?
About the Role
Cinemark is seeking a highly motivated individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for delivering exceptional service to our guests by greeting them with a smile, making thoughtful menu suggestions, and accurately recording food and beverage orders. You will also verify identification to confirm guests are at least 21 years of age for all alcohol transactions and ensure that alcohol is consumed in designated areas only.
Responsibilities:
Cinemark is seeking a highly motivated individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for delivering exceptional service to our guests by greeting them with a smile, making thoughtful menu suggestions, and accurately recording food and beverage orders. You will also verify identification to confirm guests are at least 21 years of age for all alcohol transactions and ensure that alcohol is consumed in designated areas only.
Responsibilities:
- Greet guests with a smile and engage them through interactive conversations.
- Make thoughtful menu suggestions based on your knowledge of bar and menu items.
- Accurately record food and beverage orders from guests in a timely manner.
- Verify identification to confirm guests are at least 21 years of age for all alcohol transactions.
- Ensure that alcohol is consumed in designated areas only.
- Seat guests when applicable.
- Consistently use suggestive selling techniques to enhance the guest experience.
- Collaborate with the kitchen team to ensure accurate food orders.
- Deliver food and beverage orders within established time frames.
- Consistently wipe down and sanitize employee and guest high-contact areas.
- Properly utilize Personal Protective Equipment while completing position-specific tasks.
