What are the responsibilities and job description for the Head Teller position at Cinfed Credit Union?
At Cinfed Credit Union, we pride ourselves on being a member-first organization. As an employee, you’re a member too!
Our passion, which drives everything we do, is helping our community and those who live in it. We’ve worked hard to create a work environment that is a community of its own and full of people who truly care for one another and want to see each other succeed.
Our mission is to be the first choice in financial solutions, because we care about our members' success. We believe that what we do has an impact on our members' lives, and we are here to help them reach their financial goals.
Cinfed is searching for a Head Teller I based in Cincinnati, OH at the Oakley Headquarters.
Position Purpose:
Ensures that members are promptly and professionally serviced. Responsible for implementing existing policies, procedures, and systems involving cashiering operations and member services functions. Coordinates, directs, and assigns work. Answers Tellers’ questions, resolves more complex problems, and oversees balancing. Responsible for smooth flow of the Teller line and mentoring/coaching of Tellers.
Essential Functions and Basic Duties:
- Assumes responsibility for ensuring and performing efficient, effective, and professional teller operations.
- Assists the Branch Manager in effectively supervising Tellers ensuring optimal performance.
- Assumes responsibility for establishing and maintaining effective communication and coordination with branch employees and with management.
- Assumes responsibility for related duties as required or assigned.
Required Experience/Knowledge/Ability:
- 2-5 years of similar or related experience in a service role.
- Excellent communication and leadership skills including the ability to provide tellers with ongoing training including feedback on performance.
- Supervisory and training abilities.
- Ability to motivate and/or influence others.
- Understanding of credit union philosophy, operations and products/services.
- Knowledge of basic accounting.
- Strong attention to detail.
- A high school education or GED.
What we have to offer:
- A starting rate pay between $21.00 - $24.00 per hour dependent upon experience.
- A great work culture- we've been recognized as a Top Workplace for 9 consecutive years.
- PTO 11 paid holidays off.
- Tuition reimbursement
- Health, Vision, Dental insurance.
- Opportunities for advancement (we prioritize promoting from within).
- 30 days of paid training.
- Generous 401k match up to 6%.
Work Schedule: M-F 9:00AM - 6:00PM and Rotating Saturdays 9:00AM - 1:00PM
Pre-employment background (credit, criminal, and drug) check required.
An Equal Opportunity – Affirmative Action Employer M/F/D/V
Salary : $21 - $24
