What are the responsibilities and job description for the Community Care Navigator- Telephonic position at CINQCARE?
Job Description
Job Description
About Care at Home
Company Overview
Care Medical Practice is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to Black and Brown communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patients’ race, culture, and environment is critical to delivering improved health outcomes. By empowering our patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day.
Position Overview
The Telephonic Community Care Navigator (CCN) conducts outreach to our family members for the purpose of completing SDOH assessments, basic health assessments, assisting family members and their families / care givers to identify needs, providing basic health information, and making appropriate referrals through home visits and telephonic outreach.
The Community Care Navigator (CCN) reports to the Community Care Supervisor. They should embody Care Medical Practice's core values, including, Trusted, Empathetic, Committed, Humble, Creative and Community-Minded. At Care Medical Practice, we don’t have family members or customers – we have Family Members .
Key Responsibilities
The Telephonic Community Care Navigator (CCN) will have the following responsibilities :
- Establish trusting relationships with members and their families while providing general support and encouragement.
- Work closely with medical and Behavioral health providers to help ensure that members have comprehensive and coordinated care.
- Work collaboratively with other clinical personnel assigned to the same members.
- Act as a family member advocate and liaison between the member / family and community service agencies.
- Record family member care information in the EMR and other software no later than 24 hours after member contact.
- Knowledgeable about community resources appropriate to needs of members / families. Provide referrals for services to community agencies as appropriate. Help members connect with transportation and other resources and provide appointment reminders in special circumstances.
- Exhibit excellent working relations with coworkers, members, visitors, and staff
- Attend regular staff meetings, training, and other meetings, as requested.
- Always maintain HIPAA compliance.
- All other duties as assigned.
General Duties
The Telephonic Community Care Navigator (CCN) will have the following duties :
Required Qualifications
The Telephonic Community Care Navigator (CCN) should have the following qualifications :
Benefits
Financial Well-being
Health and Wellness
Additional Perks
Physical Requirements
Work Environment and Physical Expectations : This role takes you into the heart of the action, working directly with clients and communities in dynamic settings. Whether in-home, assisted living, or community environments, you’ll make a tangible difference in people’s lives while enjoying the variety and flexibility of fieldwork. In this role, you will :
Occasionally manage materials (up to 50 lbs.) to support your mission-driven responsibilities. Your dedication and adaptability will fuel transformative outcomes in this dynamic, impactful role.
Join us in creating a better way to care!
