What are the responsibilities and job description for the Scheduling/Routing Coordinator position at CINQCARE?
Job Description
Job Description
Why Join Grace at Home?
Grace at Home is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.
Position Overview
Grace At Home is seeking a Scheduling / Routing Coordinator to help redefine the way primary care is delivered and how patients are served. This role is responsible for creating schedules and optimizing routes for mobile primary care providers. We are looking for individuals who share our commitment to excellence and never settle for the status quo. The ideal candidate will embody Grace At Home’s core values , including being Trusted, Empathetic, Committed, Humble, Creative, and Community-Minded .
Key Responsibilities
- Professionally and warmly communicate with patients over the phone.
- Book, cancel, and reschedule patient appointments, including annual wellness visits, transitional care management visits, and chronic care follow-ups.
- Optimize routes in routing software to accommodate the maximum number of patients per day.
- Communicate scheduling updates effectively to patients and community referral sources.
- Ensure high attention to detail and accuracy in patient and provider scheduling protocols.
- Provide timely communication to providers regarding schedule changes or updates to patient care needs.
- Transfer calls to registration and clinical staff when necessary.
Required Qualifications
Our Benefits
Financial Well-being
Health and Wellness
Additional Perks
The working environment and physical requirements of the job include :
Work is performed indoors in a setting with conditioned air and artificial light. Travel to and work in offices or other environments is required.
In this position you will need an to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 10 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.
