Senior Key Account Manager

Company Description

Who We Are

Cint is a global software leader in technology-enabled insights. Cint’s technology automates the insights gathering process so that companies can gain access to insights faster with unparalleled scale. Cint has the world’s largest consumer network for digital survey-based research, made up of over 350 million engaged respondents across more than 135 countries. Over 4,500 insights-driven companies use Cint to accelerate how they gather consumer insights and supercharge business growth.

We are feeding the world’s curiosity!

Job Description

The Opportunity

As a Senior Key Account Manager at Cint you will manage and grow a portfolio of key US-based and global brand accounts, including Fortune 500 companies. As a trusted advisor to clients, you will build and maintain strong relationships, strategically defend and expand revenue streams, and develop tailored account plans to meet client needs. This role requires a proactive approach to uncovering growth opportunities, addressing challenges, and delivering exceptional client satisfaction. By collaborating with cross-functional teams and mentoring junior Account Managers, you’ll contribute to the success of both your clients and the growing Global Brands team in a dynamic, fast-paced environment.

What You Will Do

• Develop and maintain strong client relationships: Build and nurture long-term, strategic partnerships with key stakeholders at each account.
• Revenue Management:
• Strategically defend existing revenue streams.
• Identify and pursue new revenue opportunities within existing accounts.
• Negotiate and close complex deals.
• Achieve and exceed quarterly and annual revenue targets.
• Account Planning: Develop and execute comprehensive account plans that outline key objectives, strategies, and tactics for each account.
• Client Advocacy:
• Become a trusted advisor to your clients, providing expert guidance on market research best practices and Cint's solutions.
• Proactively identify and address client needs and concerns.
• Ensure client satisfaction and retention.
• Collaboration:
• Work closely with the Customer Success Team to ensure seamless project execution and client satisfaction.
• Mentor and coach junior Account Managers: Share best practices, provide guidance on client challenges, and contribute to their professional development.
• Market Intelligence: Stay abreast of industry trends, competitive landscape, and client business needs.
• Travel: Occasional travel will be required for client-side visits.
• Office Visits: Willingness to travel to the New Orleans office for onboarding and quarterly team meetings is required.
  

Qualifications

What we are looking for

• 5 years of experience in account management, sales, or client services within the market research/research-tech industries.
• Proven track record of exceeding revenue targets and building strong client relationships.
• Experience managing complex accounts and negotiating contracts.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team
• Proficiency in using CRMs.
• Bachelor's degree in business, marketing, or a related field.
  
  

Additional Information

Anticipated Salary Range (US Only):

In California, Colorado, New York City and Washington, the anticipated pay range for this role is $120,000 to $150,000 annual base salary with on target annual commission of $60,000 - $75,000. This base pay range is specific to California, Colorado, New York City and Washington and may not be applicable to other locations. In addition, this position is also eligible for the following benefits:

• Medical, Dental, and Vision insurance options to suit you and your family’s needs
• 401K with company matching
• PTO, unlimited sick days
• Remote Work
• Paid maternity and paternity leave
  
  

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.
  
  

Innovation is in our blood

• We’re pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.
  
  

We Do What We Say

• We’re accountable for our work and actions
• Excellence comes as standard
• We’re open, honest and kind, always.
  
  

We are caring

• We learn from each other’s experiences
• Stop and listen; every opinion matters
• We embrace diversity, equity and inclusion.
  
  

More About Cint

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)