What are the responsibilities and job description for the Technical Support Specialist position at Cintel Inc?
Position: Technical Support Specialist
Location: Huntsville, AL or Chantilly, VA
Position Type: Full-Time
Responsibilities:
- Provide support to end users on a variety of issues.
- Identify, research, and resolve technical problems.
- Respond to telephone calls, email, and personnel requests for technical support.
- Document, track, and monitor issues to ensure timely resolution.
- Ensure that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.
- Serve as the first point of contact for troubleshooting hardware/software PC and printer problems.
Qualifications:
- Minimum of 6 years of experience in technical support or related roles.
- Top Secret security clearance with SCI (Sensitive Compartmented Information) eligibility.
Skills & Competencies:
- Strong problem-solving and troubleshooting skills.
- Excellent communication skills, both written and verbal.
- Ability to handle multiple tasks and prioritize effectively.
- Proficiency in hardware and software troubleshooting.
- Familiarity with help desk software and tools.
- Strong organizational skills and attention to detail.
ABOUT CINTEL, INC:
Cintel Inc. is a Small Business providing strategies and services to support an array of Government clients in Software Development, Operational/Tactical and Installation/Facilities Energy, Cyber Security, Modeling and Simulation, Data Science, and Programmatic support.
We offer our clients nimble, unique, and value focused solutions with an emphasis on people, connectivity, communication, and teamwork. Our team believes that people drive solutions. By connecting people, information, teams, and experience we deliver solutions that respond to customer needs.
It is the policy of Cintel that all persons are entitled to equal employment opportunity regardless of their race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or veteran status. These policies shall ensure that the practice of nondiscrimination will be applied in the employment, promotion, upgrading, demotion, transfer, layoff, termination, recall or rehire of personnel. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
Cintel, Inc. expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties is not tolerated.
