What are the responsibilities and job description for the IT Project Leader - Server position at Cinter Career Services?
Our client is seeking an IT Project Leader - Server in NY.
Client : Japanese IT company
Working Location : New York, NY
Salary Range : 65-80K per year Full Benefit / 401K
Key Responsibilities :
Ensure outstanding customer service by providing direct IT support to customers and supporting projects under Project Manager's supervision.
Promote excellent customer service, effective response times, and provide expert insights into general support issues.
Enforce quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.
Travel to customer locations and data centers for physical work.
Communicate with external vendors to manage projects.
Communicate with distributors and manufacturers to troubleshoot issues.
Analyzing and identifying trends in issue reporting and devising preventative solutions. Expected to offer suggestions for any noted process improvements and develop the new procedures.
Investigate suspected security events or vulnerabilities reported by PSOC and CSIRT teams.
Other duties as assigned by Department Director.
The right candidate will possess :
Experience with design and implementation : Virtual Machine (vSphere, Hyper-V), Windows Virtual Desktop, Windows Server (Active Directory, File Server Exchange, MS 365), Unix Server (Redhat, SMTP Server), Cloud Solution (AWS), Authentication Infrastructure (SSO, ADFS).
Excellent troubleshooting skills : Active Directory, GPO, Authentication, Access Privilege, Mail Protocol (SMTP, MAPI over HTTP).
Strong background in information security.
Skills & Qualifications :
Bachelor's degree in Computer Science or a related field
MCP and AWS certifications are a plus.
Strong English communication skills, both written and verbal, to support customers, report to upper management, as well as to effectively work with the team.
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