What are the responsibilities and job description for the Customer Service and Quality Assurance Coordinator position at Cinter Career?

Job Description

POSITION TITLE : Customer Service and Quality Assurance Coordinator

W ORKING LOCATION : O n-site Long Island City , NY 10016)

EMPLOYMENT TYPE : Full-time, Non - exempt

SALARY : 48K - 52K / Annual

BENEFIT : Insurance and more

Language : English Language skills : must be able to read, write, and speak at the business level / Japanese Language skills : must be able to read, write, and speak at the business level

About company :

The company headquartered in Long Island City, NY, is a leading supplier of aviation and aerospace components. The company specializes in providing a wide range of parts, including semiconductors, capacitors, connectors, and fasteners, primarily serving the defense, commercial, and space industries.

Position Overview :

We are seeking a proactive and detail-oriented professional to take ownership of key responsibilities directly reporting to senior management. This role will be pivotal in enhancing our customer satisfaction, addressing claims, and maintaining effective communication with clients and partners.

PRIMARY RESPONSIBILITIES :

Client and Supplier Communication

Serve as the main liaison between the company and clients, suppliers, or business partners during the inspection and quality control process.

Claims Management and Issue Resolution

Act as the primary point of contact for claims received from overseas customers.

Negotiation and Relationship Building

Collaborating with the estimator, negotiate effectively with partners and suppliers to address and resolve concerns while maintaining positive working.

Quality Assurance Support

Collaborate with the operations team to inspect and review incoming goods, ensuring compliance with quality standards.

Customer Service and Feedback Management

Follow up with customers' post-delivery to ensure satisfaction and address any concerns or returns.

Other responsibilities :

Collaborate and assist procurement and logistics team occasionally.

Procurement]

Reviewing purchase requests and creating buying duties based on requirements

Preparing and submitting purchase orders to manufacturers / suppliers

Tracking inventory levels and generating purchase orders

Logistics]

Managing distribution and shipment timeline and budget

Coordinating with transportation to track the movements of shipments when they arrive to ensure that orders have been filled correctly and that goods meet specifications

Review of purchase orders to ensure accuracy and fix shipment errors

Other and Miscellaneous]

Seeks constant improvement, more efficient and less expensive ways and means in work processes.

Maintains good communication with management, office staff members, and outside contacts.

QUALIFICATIONS AND REQUIREMENTS :

2 years of customer experience preferred

Exceptional communication and interpersonal skills and an ethical mindset

Detail-oriented with excellent problem-solving abilities

Ability to work collaboratively with internal teams and external partners

Experience in a flexible work environment is a plus

SKILLS

English Language skills : must be able to read, write, and speak at the business level

Japanese Language skills : must be able to read, write, and speak at the business level

Organization and Self-motivation : must be able to stay organized and self-motivated to meet company expectations and plans

Communication and Teamwork : Excellent communication and interpersonal skills to effectively interact with employees in a team and external partners

Understanding of collaboration in a fast-paced environment : as a small team, everyone collaborates and helps each other when it is needed

Ability to use computers and other technology for inventory and communication purposes

NOT NECESSARILY REQUIRED BUT PLUS :

Understanding the supply chain, including common obstacles and practical solutions, is a plus but not necessarily required. There will be on-the-job training and advisory on occasion.

WORK ENVIRONMENT :

This position is full-time on-site working.

PHYSICAL DEMANDS :

Work is performed in an at-home office environment and requires the ability to operate standard office equipment and keyboards and verbal communication.

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