What are the responsibilities and job description for the Entry Level Service Advisor position at Ciocca Automotive?
***WORK FOR THE LARGEST PRIVATELY HELD AUTOMOTIVE DEALER GROUP IN THE TRI-STATE AREA!***
Ciocca Subaru of Allentown is seeking an Entry Level Service Advisors to join our growing Express Service team! With 52 dealerships 25 brands & 18 collision centers throughout Pennsylvania and New Jersey, don’t miss out on an opportunity to grow with us!
Why choose Ciocca Automotive?
- Competitive & industry leading pay scale
- Quarterly cash bashes to recognize top performers
- Proven career path, promotional opportunities
- Service & parts discounts
- Modern, state of the art technology & software – iPads, alignment quick check machines
- Employee engagement events
- Volunteer and community service opportunities
- 401(k) Retirement Plan (with employer match)
- Employee Referral Bonus Program
- Paid Holidays & Paid Time Off
- Employee Assistance Program
- Medical, Dental, Vision, FSA, HSA plans
- Hospital Care Coverage, Short/Long Term Disability, Accident, Critical Insurance
- Company Paid Life Insurance*
Responsibilities include but are not limited to:
- Greet and consult with the customer on applicable service needs
- Perform vehicle walk around and documentation of customer concerns to enable the technician to properly diagnose and service the vehicle
- Document declines for services and ask for follow-up on future service considerations.
- Keep customer informed on completion times, service expenses, and possible changes
- Build and maintain relationship with the customer
Qualifications include but are not limited to:
- Customer service experience required
- Prior automotive experience is welcomed but not required
- Strong communication skills to deal with customers and employees
- Proficient computer skills
- Positive, can-do attitude
- MUST be willing to adapt to Ciocca culture, processes, and procedures
With 52 dealerships and growing, there are many opportunities for advancement.
Ciocca Automotive is an Equal Opportunity Employer. Employment is contingent upon completion of a background check and a negative pre-employment drug screen.
