Chief Operating Officer (COO)

Description

Worcester County Food Bank (WCFB) believes that hunger is a solvable problem, and that healthy food is a fundamental right of all people and foundational to quality of life. WCFB’s mission is to engage, educate, and lead Worcester County in creating a hunger-free community. 

As the leading food security organization in Worcester County, WCFB coordinates the collection and distribution of quality donations of fresh, frozen, and non-perishable food to people in all 60 communities of Worcester County through a network of food pantries and meal programs, and advocates for programs that increase access to healthy food and policy solutions that address the root causes of food insecurity. WCFB is deemed to provide essential services to the community in time of emergencies. 

Job Summary

The COO is a senior leadership position responsible for providing both strategic leadership as well as managing day-to-day functions in support of WCFB’s mission and to ensure organizational effectiveness and efficiency. The COO supervises the Warehouse and Facility Manager, Agency Relations Manager, and Operations Project Coordinator. The COO develops, implements, and monitors budgets (capital and operating) and work plans in support of strategic goals. The COO partners closely with the Chief Executive Officer (CEO). The COO is a full-time, exempt position reporting to the CEO. 

This position is designated essential to WCFB’s mission.

Requirements

Responsibilities

• Fosters a mission-driven organization in support of WCFB strategic goals and core competencies while ensuring organizational effectiveness and efficiency. 
• Promotes a culture of integration and coordination among staff in collaboration with supervisors. Ensures that the responsibilities and accountability of direct reports are defined and understood and coaches direct reports in areas requiring improvement; evaluates performance regularly. 
• Oversees and monitors all aspects of daily administrative and operations functions in accordance with budgets and internal policies and procedures and in compliance with local, state, and federal regulations and laws governing business operations, including food safety and nonprofit advocacy and finance. 
• Responsible for compliance with Feeding America food bank standards including annual American Institute of Baking (AIB) food safety audit. Responsible for managing bi-annual Feeding America visits.  
• Responsible for developing administrative policies and standard operating procedures as needed and updating existing ones. 
• Oversees the collection and distribution of WCFB’s donated food resources including administration of the MA Emergency Food Assistance Program (MEFAP) and the Emergency Food Assistance Program (TEFAP/USDA). 
• Oversees WCFB’s managed services contract including building security, cleaning, financial services, human resources, IT, pest control, and  trash removal.        
• Represents WCFB in conversation with Partner Agency representatives, food donors, and volunteers on site at WCFB. 
• Promotes appropriate communication and facilitates information sharing within the organization.
• Regularly collects, analyzes, and reports around key organizational metrics.
• Keeps informed of developments in all areas of responsibility and applies best practices. 
• Evaluates the effect of internal and external forces on WCFB’s operations and recommends short- and long-term plans that support WCFB’s values, mission, and strategic plan. 
• Collaborates with the Building Committee to manage the master facility plan and update as needed.    
• Prepares regular operations analysis and reports for the CEO and Board of Directors. 
• Participates with the CEO, Board of Directors and staff in strategic conversations and budget planning. 
• Other duties and projects assigned by the CEO. 

Qualifications

• Commitment to WCFB’s mission to end hunger. 
• Senior management experience in operations and network services. 
• Commitment to prioritizing equity, diversity, and inclusion and integrating it throughout WCFB’s operations. 
• Practical and strategic systems thinker and problem solver.
• Strong supervisory experience including building and managing teams. 
• Knowledge and demonstrated experience in designing, implementing, and evaluating systems and processes. 
• Commitment to a flexible work schedule to meet the organizational needs of WCFB and Operations Department.
• ServSafe Manager Certification or ability to obtain within first 90 days of employment.
• Willingness to travel locally, regionally, and nationally as needed for meetings, conferences, etc.

The ideal candidate will have the following qualities and strong skill set:

• Leadership experience and effective professional communication skills. Bilingual communication skills are recognized as an asset. 
• Demonstrated success in operations management. 
• Strong attention to detail.
• Initiative, flexibility, and ability to adapt quickly to changing circumstances and priorities. 
• Advanced computer and technical skills including inventory management software. Knowledge of Ceres Navision a plus.
• Budgeting and financial management.
• Ability to digest technical documents including financial reports and contracts.

WCFB provides comprehensive and competitive benefits including paid time off, health and dental insurance, life, short-term and long-term disability insurance, health savings account, and 403(b) retirement savings plan with an employer match. 

WCFB is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. 

We strongly encourage people of color, women, LGBTQ individuals, people with disabilities, and people with lived experience of food insecurity and poverty to apply. 

Salary : $110,000 - $120,000