What are the responsibilities and job description for the Guest Service Agent position at Circa Enterprises?
Responsibilities: - Perform night audit duties, including reviewing and reconciling daily transactions - Ensure accuracy of guest accounts and resolve any discrepancies - Prepare and distribute daily reports to management and other departments - Handle guest inquiries and provide exceptional customer service - Assist with check-in and check-out processes as needed - Maintain a clean and organized front desk area - Follow hotel policies and procedures to ensure guest satisfaction Skills: - Strong knowledge of hotel management systems and phone systems - Experience working at the front desk of a hotel is preferred - Multilingual skills are a plus, especially in languages commonly spoken by hotel guests - Excellent hospitality and customer service skills - Proficient in phone etiquette and handling guest inquiries - Familiarity with hospitality management practices and procedures As a Night Auditor, you will play a crucial role in ensuring the smooth operation of the hotel during the overnight hours. Your attention to detail, strong organizational skills, and ability to provide exceptional customer service will contribute to the overall success of our establishment. If you are passionate about the hospitality industry and enjoy working in a fast-paced environment, we would love to hear from you. Apply now to join our team!
Job Types: Full-time, Temporary
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Referral program
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Every weekend
- Holidays
- Nights as needed
- Night shift
- On call
- Overnight shift
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $12 - $13