What are the responsibilities and job description for the Circa - Facilities - Dispatcher position at Circa Resort & Casino?
Circa Resort & Casino
JOB SUMMARY :
Using excellent customer service skills, answer calls from both Guests and Team Members. Collect details regarding the issues and dispatch our Engineering team utilizing our computer-based program in a timely manner.
ESSENTIAL JOB FUNCTIONS :
- Answer incoming calls concerning maintenance and repairs needed
- Input call details into the computer utilizing our computer-based program
- Assign work orders through our computer-based program in a timely manner
- Effectively communicate details of work orders and follow up through to completion
- Monitor alarm system and effectively report alarms and areas as they appear
- Maintain dispatch log of all activities performed throughout the day
- Notify Supervisors of parts and inventory needs
- Ensure customer satisfaction
- Follow lawful direction from Upper Management
- Understand and follow work and safety rules and procedures
- Interact well with others and be a positive influence on Team Member morale
- Responsible for adhering to all company and departmental policies and standards
- Other duties as assigned
QUALIFICATIONS :
EDUCATION and / or EXPERIENCE :
PHYSICAL, MENTAL AND WORK ENVIRONMENT :
DISCLAIMER :
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
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