What are the responsibilities and job description for the Customer Service Lead position at Circle K Stores, Inc.?
Customer Service Representative Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, managing store operations, and leading a team of sales associates.
Key Responsibilities:
- Provide excellent customer service, ensuring a positive shopping experience for all customers
- Manage store operations, including opening and closing procedures, inventory management, and visual merchandising
- Lead a team of sales associates, providing guidance, support, and coaching to ensure excellent customer service and sales performance
- Assist with training and development of new sales associates, ensuring they have the skills and knowledge needed to succeed in the role
- Contribute to the achievement of sales and customer service goals, working collaboratively with the sales team to drive results
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree in business, marketing, or a related field preferred
- 1-2 years of retail experience, preferably in a customer-facing role
- Proven track record of providing exceptional customer service and leading a team to achieve sales and customer service goals
- Strong communication and interpersonal skills, with the ability to work effectively with customers, sales associates, and management
- Ability to work a flexible schedule, including evenings, weekends, and holidays
What We Offer:
- Competitive hourly rate and opportunities for advancement
- Comprehensive training program, including on-the-job training and ongoing coaching and feedback
- Opportunities for professional development and growth, including training and development programs
- A fun and dynamic work environment, with a team-oriented culture and a commitment to customer satisfaction
