What are the responsibilities and job description for the Car Wash Attendant / Sales position at Circle K?
Description
It is the Company's intention to provide enough information of each position to all applicants and employees regarding the actual job duties (both physical and mental) so individuals can decide if they are qualified to adequately perform such tasks. Due to the vast number of tasks that may be assigned to each position, the following list is the Company's attempt to summarize the kinds of duties it has identified as "essential" for those holding this position.
PURPOSE :
The purpose of the CSA ( customer service attendant) is to provide a safe, speedy, clean, friendly experience to the car wash customer.
KEY ACTIVITIES :
1Check every customer's vehicle before they enter the car wash to ensure that the vehicle does not have any visible safety issues.
2Facilitate the speedy processing of customer's vehicles by following the correct procedures for every vehicle through the car wash.
3Continually clean all areas of the car wash to ensure that the customers see a clean, attractive facility, as well as all of the surrounding property.
4Smile at customers whenever they are in eye contact and remember to give them the thumbs-up sign when they place their car in neutral.
5Continually learn about and perform routine maintenance on the car wash equipment. The first key to producing a good customer experience is to ensure that the equipment performs its intended function and does not cause damage or break down while the customer is in the tunnel.
6. Perform good customer service whenever a customer asks a question or makes a comment. Positive contact with a CSA is important to customers' overall experience.
MINIMUM REQUIREMENTS :
- Ability to communicate (orally and in writing) in English
- Capable of being at work as scheduled to relieve prior shift employees
- Experience in retail sales preferred
- Legally eligible to work in the United States
- Reliable transportation to and from the store
WILLINGNESS TO :
PHYSICAL ABILITY - THE EMPLOYEE MUST HAVE THE ABILITY TO :
MENTAL CAPABILITIES :
KEY RESULTS :
1Reduce incident reports from customers below 1% of gross revenue. (Safety)
2Maintain scores of mystery shops above 90%. (Cleanliness)
3Increase number of smiles recorded from customers. (Friendliness)
4Reduce the number of equipment malfunctions to below current levels. (Continuous Improvement)
5. Grow member and gross car count by upselling monthly plans and giving good customer service.
SAFETY :
The above duties are intended to describe the general nature and level of work performed by those assigned to this job. They are not intended to be a complete list of all responsibilities, duties, and skills required of this position.
Note : This job description may change periodically as required by business necessity, with or without consent or advance notice to employees.
Hiring Immediately!
