What are the responsibilities and job description for the Security Operations Center Operator position at Circle K?
Essential Job Functions:
- Circle K Security Operations Center Operators supports all U.S. and Canada stores 24 Hours a day and 7 days a week.
- Monitors all Circle K alarm systems and dispatches emergency personnel as needed, Police, Fire and Medical.
- Reports security incidents and provide real time response reporting to include but not limited to robbery, burglary, internal/external incident reporting and internal/external communications.
- Monitors and supports all digital video recording and camera systems in the field.
- Conduct routine alarm testing.
- Provide call center level support utilizing phone and email supporting field operations.
- Supports Access Control and Card System.
- Provide and support all Circle K systems related to Security Operations Center to include creating and follow through of work orders for security systems under the Security Operations Center umbrella.
- Data entry into multiple security software solutions, also including Microsoft Office Suite.
- Support Company with Security and Loss Prevention needs.
- Prepares and manages all reports as directed.
- Communicate effectively with the Security Operations Team to assure business continuity.
- Ability to handle both common and crisis situations calmly and efficiently.
- Must display exceptional quality customer service and communication skills.
- Neat and professional appearance.
- Must be able to multi-task.
Qualifications:
- Minimum of High School Degree or GED required.
- Quick learner, ambitious and well organized/structured.
- Familiarity with Help Desk functions, processes and procedures, and quality of service measurement, including problem tracking.
- Excellent analytical and problem resolution skills, verbal and written communication skills, strong organizational and time management skills, customer service and interpersonal skills and customer focus.
- Experience from store operation, service management or technical support would be a plus but not needed.
- Ability to understand customer demands and come up with solutions to their problems.
- High service orientation and willing to help when needed.
- Must be computer literate in Word and Excel.
- Good teamwork skills
As a Circle K Security Operations Center Operator benefits offered to you:
- Medical, Vision, Dental, & Life Insurance.
- Bi-Weekly Pay.
- Full-Time Work.
- Large, Stable Employer.
- Work With Fun, Motivated People.
- Task Variety.
- 401K With a Competitive Company Match.
- Flexible Spending/Health Savings Accounts Available.
- Tuition Reimbursement.
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
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