What are the responsibilities and job description for the Customer Service Representative position at Circle Logistics, Inc?
Customer Service Representative - Nashville, TN
As a Customer Service Representative, you will work in a fast-paced environment coordinating our day-to-day shipments and support the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns and to proactively monitor the movement of freight to ensure customer satisfaction.
Responsibilities:
- Enter new load orders into our proprietary web-based software
- Initiate “check calls” to track and trace drivers on all pickups and deliveries
- Communicate internally correspondence with drivers to ensure accurate documentation
- Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
- Maintain and collect proper paperwork for each shipment
- Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues
- Maintain an outbound call volume of 75 calls per day
Benefits:
- $37,000-$45,000/ year
- Room for advancement in a fast growing company that promotes from within
- On-site training and career development
- Casual dress code
- Health, vision, and dental insurance benefits
- 401(k) Plan
- Paid holidays and paid time off
Desired Skills and Qualifications:
- 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
- Must have strong attention to detail
- Ability to prioritize, balance, and organize information while completing multiple tasks.
- Above average proficiency in Google Drive and Microsoft Excel (vlookup, pivot tables, reports)
- Excellent written and verbal communication skills
- Excellent teamwork skills
Compensation: $37,000-$45,000 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salary : $37,000 - $45,000
