Collections Specialist I

Collections Specialist

Accounting Department – Fort Wayne, Indiana

Essential Job Functions

• Perform collection activities in order to meet current goals and metrics
• Customer Service Representative for open accounts receivable
• Review rejected invoices for validity
• Forward rejected invoices on to the appropriate parties for resolution
• Verify payment status of outstanding invoices
• Document interaction with customers
• Identify collection problems and recommend corrective action for slow/poor paying customers
• Make collection calls
• Prepare and maintain demand letters
• Resend invoices and customer statements of account as needed or requested
• Review cash application report for discrepancies
• Review unapplied and cash on hold reports and apply appropriately
• Notify CSR's when they have customers over credit limit
• Work with CSR's, Brokers and Customers to bring them within approved credit limits
• Work with sales representatives to improve collections and customer knowledge of credit, billing and collection policy
• Perform other special projects and duties as assigned
  
  

Minimum Qualifications

• One year of collections/accounts receivable experience is required
• College Degree a plus
• Experience in the transportation industry is preferred
• Must have excellent communication skills, both verbal and written, with the ability to effectively interface with customers and internal personnel
• Must be able to multi-task and work in a fast paced environment
• Proficiency with software programs such as MS products, Excel, Outlook and Lotus Notes is preferred
• Must be a team player with high energy, strong organizational and problem solving skills
• Must be able to work with minimal supervision
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.