What are the responsibilities and job description for the Customer Service Representative position at Circle Logistics?
Customer Service Representative
As a Customer Service Representative, you will support the efforts of our Account Managers by executing day to day duties for our existing customers. You assist with maintaining and growing existing accounts by building shipments into our system, scheduling pick up and delivery appointments, and tracking customer’s freight ensuring on-time delivery. This role is responsible for providing operations support to the team by communicating all the details of a shipment.
Duties / Responsibilities :
- Assist Account Managers on day to day operations of their accounts
- Enter new load orders into our proprietary web-based software
- Ensure all details of shipments are properly notated in each load
- Communicate daily with shippers and receivers to schedule pick up and delivery appointments
- Maintain and collect proper paperwork for each shipment
- Resolving billing discrepancies with a customer or internal billing team
- Initiate “check calls” to track and trace drivers on all pickups and deliveries
- Assist with converting drivers to MacroPoint tracking
- Escalate freight-related issues to the appropriate teams
Skills / Abilities :
Education and Experience :
Benefits :
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