What are the responsibilities and job description for the Expedite Track & Trace Specialist (Night Shift) position at Circle Logistics?
Expedite Track & Trace Specialist (Night Shift) - Fort Wayne, IN
Are you looking for a change of pace? Do you want the opportunity to start in an entry level role and grow it into a career opportunity? Break away from the mundane day to day cycle of work with no future and join Circle to build a successful CAREER!!! We have an engaging work environment where every day is different and your success is rewarded!!! Review the opportunity below and apply online. You can also reach out directly to our recruiting team with any questions at circlerecruitingteam@circledelivers.com.
Who We Are:
Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half a Billion dollar company, from starting out as just a handful of people with Entrepreneurial Spirit as their foundation. Our story is one of resiliency and innovation that has led us to grow to over 700 employees in a booming transportation industry that never takes a night off.
What We Are Looking For:
As a team we are looking for driven people who have GRIT, TENACITY & A DESIRE TO WIN!
As an Expedite Track & Trace Specialist, you will support the efforts of our expedite team by executing day to day tracking duties for our existing customers. You assist with maintaining and growing existing accounts by building shipments into our system, scheduling pick up and delivery appointments, and tracking customer’s freight ensuring on-time delivery as well as building strong relationships with both customers and carriers. This role is responsible for providing operations support to the team by communicating all the details of a shipment.
Responsibilities:
- Enter new load orders into our proprietary web-based software
- Initiate “check calls” to track and trace drivers on all pickups and deliveries
- Communicate internally correspondence with drivers to ensure accurate documentation
- Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays
- Maintain and collect proper paperwork for each shipment
- Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues
- Maintain an outbound call volume of 100 calls per day
Skills/Abilities:
- 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics
- Must have strong attention to detail
- Ability to prioritize, balance, and organize information while completing multiple tasks.
- Above average proficiency in Google Drive and Microsoft Suite
- Excellent written and verbal communication skills
- Excellent teamwork skills
Education and Experience:
- High school diploma or equivalent required
- Associate's degree preferred
- Call center experience is a bonus
What We Provide You:
- $15hr-$18hr to start
- Full-time: 40 hours per week Overtime as business needs require
- On-site training and career development
- Paid holidays and paid time off
- Insurance benefits including but not limited to: Health, vision, dental, life, and disability
- 401(k) Plan
- Work From Home Hours!!!!
- Events & Employee Recognition
Salary : $15 - $18
