What are the responsibilities and job description for the Hospice Scheduler - LPN Preferred position at Circle of Life?
Minimum of high school diploma/GED or equivalent work experience, post-high school education preferred. Prefer LPN, CNA, or RMA license and minimum of 3 years prior scheduling experience where directing others in a tactful and professional manner was regularly conducted. Ability to manage multiple phone line operating system. Advanced technical/computer skills with the ability to use at least 3 or 4 different programs simultaneously. Strong work ethic with a professional, positive attitude. Creative problem-solving and decision-making skills. Ability to prioritize workload and thrive in a fast-paced environment. Excellent written and verbal communication skills. Ability to manage relationships and have crucial conversations. Effective organization and time management skills. Computer proficiency (MS Office - Word, Excel, and Outlook). Ability to keep up to date with policies, practices, and regulations.
- Coordinate care visits, prioritizing urgent patient needs.
- Direct and redirect staff appropriately using predictive analytics.
- Monitor efficiency levels and balance staffing pars appropriately.
- Track various sets of data and apply statistical information.
- Always remain calm and maintain positive relationships with staff, patients, families, and all other internal and external customers.
- Monitor utilization of resources and make recommendations to managers for new patient assignments.
- Ensure efficient utilization of staff time, reporting trends and deviations appropriately.
- Fill vacancies quickly and efficiently in various unforeseen circumstances.
- Audit staffing ratios regularly and irregularly and facilitate appropriate adjustments.
- Ensure replacements are in place for vacancies if coverage is necessary.
- Notifies patient/caregiver of schedule changes/missed visits as necessary.
- Serve as back up to other office staff including receptionist duties when needed
