What are the responsibilities and job description for the Customer Support Specialist (North/South Americas) position at Circle.so?
Job Description
Job Description
About Us
Circle is building the world's leading all-in-one platform for online communities. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand.
We're proud to be a fully remote company of around 170 (and growing!) team members from 30 countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don't track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot.
Twice a year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we've hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, Italy, Ireland, and more, with still more to come!
About the role
We're looking to expand our customer support team! This team is the first line of support for our customers at Circle. We respond to open support inquiries, solve complex problems, and work directly with our customers and internal teams to help find the best solutions to the trickiest challenges. We reaching the point of our journey where we now have a pretty robust support team of over 20 team mates spread across the entire globe, all aiming to make sure our customers are supported as Circle continues to grow.
This is a 40hr / week full-time remote role based in AMER (North / South American) time zones.
After a 90-day training period, this role will have a set schedule of Tuesday-Saturday, with 8-hour shifts starting around 10 : 00am Eastern Time (GMT-5).
What you'll be doing
- Prioritize customer issues across our email, chat, and community channels.
- Become an expert on the Circle product, along with our internal staff admin tool.
- Advise creators on practical solutions as they launch and build their communities.
- Troubleshoot a wide range of issues across desktop and mobile browsers, along with our Android and iOS mobile apps.
- Escalate feedback to inform and improve our product.
- Collaborate with engineers and designers to troubleshoot complex technical issues.
- Identify trends from customer inquiries to suggest proactive solutions.
- Collaborate with a global team through Notion, Slack, and Zendesk.
What you'll need to be successful
Bonus points
45,000 - $50,000 USD per year
The cash compensation range shown is a starting point. In addition to equity, benefits and perks, your cash compensation is subject to an annual review and increase on a once per year basis.
The fun stuff
Diversity, Equity & Inclusion
As a fully-remote international company, diversity is baked into our DNA. Here's how our CEO, Sid Yadav, frames our hiring mission : "let's find talent in underserved and under-represented corners of the world, set them up to do the best work of their lives, and in turn, change their life." To achieve this hiring mission, we offer competitive U.S. benchmarked compensation no matter where someone's located in the world, and we proactively seek candidates who expand representation of backgrounds, cultures and lived experiences in our teams.
Equal Employment Opportunity
Circle is an equal opportunity employer and as such, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws. If you require any accommodations during the recruitment process, please let us know and we will work with you to meet your needs.
How We Use Candidate Data
At Circle, we are committed to protecting your personal information. As a job applicant, the personal data you provide to us is collected and processed in accordance with the General Data Protection Regulation (GDPR) in the EU and the California Consumer Privacy Act (CCPA) . This notice outlines the types of personal information we collect, the purpose for collecting it, and your rights.
Information We Collect : We collect the following categories of personal information from job applicants :
Purpose of Collection : We collect this information for the following purposes :
Your Rights Under GDPR and CCPA : You have the following rights regarding your personal information :
For more information about how we handle your personal data or to exercise your rights, please refer to our full Privacy Policy.
By submitting your application, you acknowledge that you have read and understood this privacy notice.
Salary : $45,000 - $50,000
