What are the responsibilities and job description for the Help Desk Support I position at CIRCLE THE CITY?
Job Details
Job Location: Admin Office - Phoenix, AZ
Salary Range: Undisclosed
Description
Summary of Position: The Help Desk Support Specialist 1 position will require knowledge in basic computer troubleshooting as well as customer service principles to facilitate supporting CTC staff.
Essential duties include, but are not limited to:
- Respond to any level 1 IT support requests in a timely manner after being assigned.
- Enter requests for support into the ticketing system accurately and according to established processes.
- Monitor technical support web portal for new tickets assigned to level 1 support.
- Setting up desktop computers, laptops, and mobile devices.
- Coordinate deployment of IT equipment as needed.
- Resolve account unlock requests.
- Create new user accounts.
- Assist with keeping IT inventory current.
- Assign and route tickets to appropriate teams and establish priority according to established standards.
- Support VoIP phone system user phones.
- Provide appropriate remote first level support for end users according to existing IT department policies.
- Other duties as assigned.
Qualifications
Qualifications
- High school diploma or GED
- Experience troubleshooting workstation operating system errors and hardware compatibility issues.
- Proficient in the use and troubleshooting of desktop applications including Microsoft Office 365 and Adobe Acrobat.
- Must have exceptional communication skills compatible with a wide range of audiences.
- Experience in a medical environment highly desirable
- Attention to detail, flexibility, and accountability are keys to success in this role.
- Have a personal vehicle available to facilitate traveling to other sites to troubleshoot and resolve support tickets in person, if necessary.
- Eager to embrace differences among people and interact with internal staff as well as external contacts in a culturally competent and respectful manner.
- Be a team player and appreciate that you’re supportive of a group of dedicated individuals providing vital care to those in our community most in need.
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