What are the responsibilities and job description for the Front Desk Clerk position at Circus Circus Las Vegas?
Specific Job Functions:
- Welcome guests to the property and provides excellent customer service.
- Check guests in and out of the hotel.
- Settle guest’s accounts/bills and collect correct method of payments.
- Answer basic property questions and provide information regarding rooms, restaurants, and entertainment for the guests.
- Answer multi-line phone system for guests and provide assistance when necessary.
- Perform all duties deemed necessary for the success of the department.
Responsibilities/Qualifications:
- Communicate effectively to guests both verbally and in written forms necessary.
- Excellent customer service skills required.
- Knowledge using keyboards, phones, and basic office equipment including a fax machine, copier, and printer is a must.
- Professional appearance and demeanor a must.
- One to two years front desk experience preferred.
- One to two years customer service experience preferred.
- Lodging Management System (LMS) experience preferred.
- Experience in handling cash, credit cards and travelers checks preferred.
