Front Desk and Sales Associate

Cirque Fitness Sales & Customer Service Position

Position at Aerial Arts & Circus Studio in Downtown Raleigh, NC

Position Overview:

As a Customer Service & Sales Representative in our aerial studio, your primary responsibility will be to drive sales, attract new customers, and maintain excellent customer relationships. You will play a vital role in promoting our studio, engaging with prospective clients, and ensuring a positive experience for all visitors. Your enthusiasm for aerial and circus arts, combined with your exceptional sales skills, will contribute to the growth and success of our studio.

Our ideal candidate will be authentic, and enjoy creating a sense of friendship and community with our clients. Previous experience with boutique fitness, retention marketing, and mindbody registration software is preferred but not required.

Key Responsibilities:

Sales and Customer Acquisition:

• Actively promote and sell fitness memberships, camps, class semester packages, and retail products to prospective customers.
• Engage with potential clients, explain the benefits of our studio, and address any inquiries or concerns.
• Utilize various sales techniques, such as tours, and consultations, to convert leads into customers.
• Follow up with potential leads through phone calls, emails, and other communication channels to encourage sales conversion via our MB sales pipelines.

Customer Relationship Management:

• Develop and maintain strong relationships with existing customers, ensuring their satisfaction and retention.
• Provide exceptional customer service by actively listening, offering personalized recommendations, and addressing customer feedback or concerns.
• Proactively engage with customers to promote additional services, classes, workshops, and events offered by the studio.
• Maintain an up-to-date customer database and ensure accurate record-keeping of sales transactions and customer interactions.

Studio Promotion and Outreach:

• Participate in marketing initiatives, events, and campaigns to raise awareness of the studio and attract new customers.
• Collaborate with the marketing team to create sales materials, such as brochures, flyers, and digital content, to support sales efforts.
• Attend community events, health fairs, and local networking opportunities to promote the studio and build relationships with potential clients.
• Act as a brand ambassador for the studio, embodying its values, mission, and commitment to wellness.

Sales Reporting and Goal Achievement:

• Track and report on sales metrics, including leads generated, conversion rates, and revenue generated.
• Collaborate with the studio management and marketing team to set sales targets, monitor progress, and implement strategies to achieve sales goals.
• Provide regular updates on sales activities, market trends, and customer feedback to the management team.

Qualifications and Requirements:

• Previous experience in sales, preferably in a fitness, wellness, or service-oriented industry.
• Strong interpersonal and communication skills, with the ability to connect with individuals from diverse backgrounds and build relationships.
• Passion for aerial, circus, wellness, and a healthy lifestyle, with a sound knowledge of principles and practices.
• Proven track record of meeting or exceeding sales targets and achieving results.
• Self-motivated and goal-oriented, with the ability to work independently and as part of a team.
• Excellent organizational and time management skills, with attention to detail.
• Proficiency in using customer relationship management (CRM) software and other sales tools.
• Flexibility to work evenings, weekends, and holidays as per the studio's scheduling needs.

Cirque de Vol Mission Statement, Values, and Vision

Mission Statement

Cirque de Vol’s mission is to create an inspiring community that fosters human growth through creative movement and human connection. Cirque de Vol finds deep worth in practicing and sharing the joy that can be found through circus arts and play.

Values

We’re better together.

Cirque de Vol’s doors are open to people of all backgrounds. Our community values diversity, inclusion, and compassion. People of all sexual orientations, ages, abilities, and ethnic, economic, and racial backgrounds are welcome here. We celebrate and cultivate a spirit of friendship, self-growth, self awareness and community through the circus and aerial arts.

Vision

For adults, we are a space to empower, heal and connect with ourselves through remembering play, and learning to do new things. For Youth & Teens, we offer an inclusive space for developing and exploring self expression, creativity, embodiment, presence and creativity through aerial and circus arts.

Workshift Availability Required

Weekday Evening shifts, Mon-Fri, starting at 4pm-9pm for part time, or 1pm-9pm for full time. Daylong weekend availability required, though not always necessary.

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Benefits:

• Employee discount

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Work Location: In person

Salary : $12 - $15