Front Office Manager

Job Overview:
We are seeking a Front Office Manager that shows passion in both their team and the operation on a daily basis. The Front Office Manager must be organized, and a self starter. This position will be overseeing the Front Office Operations to include Front Desk, Bell Staff, and Concierge positions while ensuring the guest experience is seamless from the moment they walk in the door until their departure. If you have a passion for hospitality management and possess excellent customer service skills, we would love to hear from you.

Property Overview:                                                                                                                                                                                                                                                 

This property has a 1920's Circus Chic vibe, where we are paying homage to Ringling Brothers deep history within the City of Sarasota. This property is 135 room boutique luxury property, hosting a full service restaurant, lobby bar, pool bar and in room dining. 

Responsibilities:
- Managing the entire Front Office Team inclusive of Front Desk, Bell Staff, and Concierge       

- Ensure guests have a smooth check-in/check-out in addition to a memorable stay while on property
- Handle guest complaints and resolve issues in a timely and professional manner
- Train the team to ensure they are fully knowledgeable on all job duties
- Stay in constant communication with other departments to ensure our guests enjoy a seamless stay
- Oversee night audit procedures to ensure accuracy and compliance
- Monitor and maintain cleanliness in the front office as well as Front Office Inventory levels                 - Ensure all back end paperwork is complete and balanced to ensure smooth daily operations
- Implement and enforce hotel policies and procedures
- Assist with special projects or events as needed

Requirements:
- Previous experience in a Front Office/Guest Services Role
- Strong knowledge of phone systems, guest relations, and front desk operations
- Excellent customer service skills with the ability to handle difficult situations diplomatically
- Has a strong understanding of hotel PMS systems and hotel daily operations, in addition to Night Audit Procedures
- Bilingual or multilingual skills are a plus
- Organized, Good with Time Management
- Ability to work well under pressure in a fast-paced environment while displaying a calm environment

Job Type: Full-time

Benefits:

• 401(k)
• Dental/Vision insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Free Employee Meal with every shift

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Work Location: In person