Bilingual Customer Service Specialist

Job Description – Account Manager

CIRRO Fulfillment, a leading subsidiary under the CIRRO brand, specializes in providing comprehensive omnichannel fulfillment solutions across a diverse range of product categories, including fashion, electronics, and furniture. With a global network spanning over 13 million ft² across more than 30 countries and pioneering intelligent fulfillment centers equipped with Autonomous Mobile Robots (AMRs) in the US and the UK, our commitment to innovation and excellence is unwavering. As we continue to expand our operations, we seek to enrich our North American Team with the addition of a Account Manager.

The Account Manager at CIRRO Fulfillment plays a pivotal role in fostering client relationships, understanding their needs, and delivering great service. Responsibilities include client communication, strategic planning, and ensuring satisfaction. The ideal candidate possesses strong interpersonal skills, industry knowledge, and a proactive approach to client management.

Role Key Responsibilities

· Manage and nurture relationships with existing clients to ensure satisfaction and retention.· Serve as the primary point of contact for client inquiries, requests, and concerns.· Collaborate with clients to understand their logistical needs and develop customized solutions.· Coordinate with internal teams such as operations, sales, and customer service to deliver seamless service to clients.· Proactively identify opportunities to upsell or cross-sell additional services to existing clients.· Monitor key performance indicators (KPIs) and metrics to assess client satisfaction and identify areas for improvement.· Prepare and present regular performance reports and business reviews to clients.· Stay informed about industry trends, market dynamics, and competitors to provide strategic insights to clients.· Handle negotiations and contract renewals with existing clients.· Lead resolution of any issues or disputes that may arise with clients in a timely and professional manner. Job Requirements

· Experience or interest in account management or customer relationship management within the logistics industry.

· Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.

· Strong organizational and time management abilities to effectively prioritize tasks and meet deadlines.

· Knowledge of logistics processes, including transportation, warehousing, and distribution.

· Strategic thinking and problem-solving skills to anticipate client needs and propose effective solutions.

· Ability to work collaboratively in a team environment and across departments to achieve common goals.

· Results-driven mindset with a focus on achieving targets and objectives.

· Flexibility and adaptability to navigate changes and challenges in a dynamic business environment.

· Bachelor's degree in business administration, logistics, supply chain management, or a related field preferred.

What we offer

CIRRO Fulfillment has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, affordable insurance benefits, paid vacation, and holidays. CIRRO Fulfillment is an equal-opportunity employer

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Township of Monroe, NJ 08831: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

Salary : $60,000 - $85,000