Line Service Technician - Part Time - Weekend Shift

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed 16 million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.

Cirrus offers a competitive benefits package and is dedicated to the advancement of general aviation. The Cirrus Flying Club offers employees and their family members the unique opportunity to obtain their private pilot’s license in the comfort of a Cirrus or rent a Cirrus for an impromptu adventure at a greatly reduced rate. We are committed to investing in the future of our employees and company by offering professional development and career progression opportunities and we engage employees by offering several employee and family events throughout the year, as well as the opportunity to take part in activity clubs and community events.

Job Summary

The Cirrus Aircraft Line Service Technician ensures every customer receives excellent service by providing a safe, clean, welcoming, and comfortable aviation experience. The primary duties of the Line Service Technician surround fueling, servicing, towing, and marshalling aircraft. He or she also assists with aircraft deliveries, servicing, detailing, and other guests’ needs while adhering to the Cirrus Service Culture handbook.

Shift: Sat & Sun 730am-430pm, with an additional flexible 4-hour shift.

Duties and Responsibilities/Essential Functions

• Provide the highest level of safety and service possible in a dynamic and challenging work environment.
• Work as part of a team delivering safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests
• Marshall incoming aircraft and provide a warm welcome to guests.
• Park and secure aircraft as appropriate.
• Assist guests with luggage, provide refreshments, and record guests’ needs in a professional manner.
• Provide or arrange for transportation for guests, to include operating company vehicles.
• Independently and proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.
• Oversee every aspect of aircraft readiness for guests and Flight Operations personnel. Detail aircraft, service fluids, oxygen, and tires. Update aircraft databases and provide assistance with XM and Connext subscriptions. Ensure aircraft are climate-controlled and provide departure amenities for guests in a timely manner.
• Operate, maintain, and detail fuel trucks, aircraft tugs, and company vehicles.
• Maintain fueling and customer records in CRM software.
• Arrange catering and other amenities for guests and Cirrus events.
• Ensure cleanliness and tidiness of the storage hangars, ramp areas, office and desk space, and other storage areas.
• Organize and maintain Line and Flight Operations equipment inventory.
• Assist with general cleaning of assigned area.
• Perform other duties as requested, directed or assigned.
• Regular, reliable, and predictable attendance.
• Company vehicle driving requirements estimated at 10%; must have valid driver’s license and acceptable driving record.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Education:

• High School Diploma or GED

Experience Requirement(s):

• Background in customer service, line service or related field preferred

License Requirement(s):

• Valid state driver’s license

Excellent customer service and written and verbal communication skills required. Applicant must be able to work as part of a team, as well as individually. Weekend or after-hours work may occasionally be required.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Communicates Effectively: Develop and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
• Ensures Accountability: Holds self and others accountable to meet commitments.
• Manages Complexity: Makes sense of complex, high quantity and sometimes contradictory information to effectively solve problems.

Ensures Exceptional Customer Service:

• Energizes the Cirrus Service Essentials
• Strives to improve service performance.
• Anticipates guests' needs and responds promptly.
• Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.

Cirrus provides a range of exciting benefits, including:

• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting.
• Free Health Tracking: With rewards for meeting health goals.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.