Repair Technician

The Role

The Repair Technician is responsible for efficiently receiving, testing, repairing, and dispositioning all products returned to Cirrus. This role involves maintaining a clean and professional workspace, as well as keeping an accurately inventoried and organized cache of replacement parts for both legacy and currently active product lines.

Job Duties

• Prioritize activities independently based on legacy and current product repair inventory, internal and external customer needs, and the queue of returned products awaiting processing.

• Perform diagnostic testing on mechanical and electronic equipment, including but not limited to modules, controllers, frames, and auxiliary components.

• Repair, scrap, or accept products "as is" after diagnostic testing and root-cause analysis.

• Assist in implementing corrective and preventive actions as needed.

• Research and obtain necessary equipment specifications, test procedures, diagnostic information, and any required documents and guides for processing.

• Perform equipment hardware and software configurations independently as needed.

• Catalog and inventory all products returned for repair while maintaining a clean, well-organized, and efficient work area.

• Maintain an inventory of standard replacement parts and submit purchase requisitions to ensure minimum inventory levels are stocked.

• Lead standard and project-specific workgroups as needed.

• Follow all safety and ESD procedures to ensure personal and product safety.

• Align performance with assigned KPI goals, both individually and for the team.

• Perform additional duties as assigned.

Cirrus Core Values: What we look for in a teammate.

Bring Passion: We take pride in our work and bring our BEST to all interactions with our customers and teammates. We encourage rigorous discourse to improve the customer experience every day.

Quality: Quality isn’t a catch-all phrase.  It is an action plan that requires hard work and focus to achieve. We strive to build quality into everyday processes and products to achieve our collective success.  

Winning Takes a Team:  Show genuine commitment, be flexible, get involved, be reliable, help and support others, and move our company forward.

Remove Friction: Eliminate roadblocks in the way of smooth operations by promoting and embracing changes geared towards making things easier.  Be bold!  Don't settle for "That's just the way it is."

Respect: An individual who communicates and conducts themselves politely and positively, and encourages others around them to do the same; without judgment of peers regardless of rank, position, age, gender, or race. 

Innovate Every Day: Have the courage to challenge what is perceived as conventional or typical. Be observant of surroundings and outspoken about ideas and changes that will positively impact people.

Skills and Qualifications

• Strong organizational skills, problem-solving, and attention to detail

• The ability to manage multiple priorities and be comfortable working under pressure

• Self-motivated and able to work in a team environment to recommend and implement opportunities for increased IT and manufacturing efficiencies

• Must have a broad mechanical understanding of repair or manufacturing assembly/disassembly functions

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, wiring schematics, and procedure manuals

• Adept at problem-solving and troubleshooting computer hardware and or software-related issues

• Ability to provide feedback to department manager on procedure updates or changes, provide routine reports and correspondence

• Ability to speak effectively before groups of customers or employees

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

• Experience soldering PCBAs

• Ability to read electrical schematics and design drawings

Education 

• High school diploma or GED and one to two years related experience and/or training; or equivalent combination of education and experience. 

• Preferred qualifications, in-process or equivalent experience:

  • Technical School

  • OEM approved training for desktops, laptops, PCBAs, point-of-sale equipment, etc.

  • A /ICET/Networking Certification

  • Test Eng. Assoc. Degree or equivalent experience.

  • Working knowledge of computer programs (ERP) for entering data and tracking inventory.

  • Prior PC-related experience is helpful/ preferred.

Physical Requirements

• Must be able to sit or stand for long periods

• Close visual focus is required

• Fine and/or gross motor skills, including the ability to grasp, lift, and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100 lbs.

Compensation 

Hourly, non-exempt from overtime