What are the responsibilities and job description for the Sr. Customer Service Representative position at Cirtec Medical?

Sr. Customer Service Representative

Department : Supply Chain

Location : Brooklyn Park, MN

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About us :

For over three decades, Cirtec Medical has been a leading provider of manufacturing solutions for complex Class II and III medical devices. We specialize in providing comprehensive services from design and development to manufacturing and finished device assembly. Our expertise spans active implants and neuromodulation, interventional cardiology, structural heart, minimally invasive surgical systems, smart orthopedics, and precision components.

Our dedicated teams prioritize growth, innovation, and collaboration. We actively seek opportunities for improvement to enhance our support for clients. If you embrace a growth mindset and thrive on challenge, you may be a perfect fit for our team!

Position Summary :

This position is primarily responsible for interfacing with Customers, Business Development, Manufacturing

Leadership, and Planning as related to incoming orders and delivery dates. The Customer Service

Representative will process orders, prepare correspondences, and fulfill customer needs to ensure

customer satisfaction.

Key Responsibilities :

Provide customers with delivery information based on Value Stream Meeting (VSM) driven from

the planning team and update dates within M2M (Enterprise Resource Planning System).

Handle daily calls and correspondence with customers and sales reps on purchase orders / sales orders.

Keep records of customer interactions, process customer accounts and file documents

Prepare and provide customer open order reports as required.

Work with Business Development on new and revised quotes for new and revised purchase orders.

Contribute to team effort by accomplishing related results as needed

Communicate with internal and external customers in a cooperative and professional manner.

Build sustainable relationships of trust thorough open and interactive communication

Assist to help Cirtec meet sales order promise date(s).

Complies with company, quality and safety standards, policies, and procedures

Other duties as assigned.

Must Have :

High school diploma or equivalent

Proven customer support experience

Be proactive in representing the customer to reach and maintain a high level of customer satisfaction

Customer orientation and ability to adapt / respond to different types of characters

Excellent communication (verbal and written)

Ability to multi-task, prioritize and manage time effectively with great organization skills

Computer skills with MS Office Suite, ERP systems

Experience in a regulated industry preferred, medical device experience helpful

Must be able to read, write and speak fluent English

Must be people oriented with excellent listening, problem solving, analysis and conflict resolution skills

Must be patient, a good listener and can work under pressure

Must be quality focused and have great attention to detail

Cirtec Medical Corporation considers everyone for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender identity, national origin, ancestry, protected veteran or disability status or any factor prohibited by law. Cirtec Medical Corporation and all its related companies fully endorse equal opportunity. Cirtec Medical provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in the job application process.

We work to create a culture that is built on innovation, respect, transparency and communication, and hope you take pride in being a member of our team. It is Cirtec-s goal to create an enjoyable work environment and to keep the company a great place to work. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life. Our benefits include training and career development, healthcare and well-being programs including medical, dental, vision, wellness and occupational health programs, Paid Time Off and 401(k) retirement savings with a company match.

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