What are the responsibilities and job description for the Problem Manager position at CIS Worldwide Ltd?
- Problem Identification and Root Cause Analysis:
- Identify recurring incidents, analyze their causes, and document the findings in Problem Records.
- Known Error Database (KEDB) Management:
- Maintain the KEDB, ensuring it's up-to-date with information about known errors and workarounds, according to IT Process Wiki.
- Collaboration and Communication:
- Work with Incident Management, Change Management, and other teams to resolve problems and implement preventative measures. Keep stakeholders informed of problem status and progress.
- Problem Resolution and Closure:
- Implement solutions for problems, ensuring they are fully resolved and documented. Close problems properly after successful resolution.
- Continuous Improvement:
- Analyze lessons learned from past incidents, identify areas for improvement, and implement preventative measures to minimize future disruptions
Job Types: Contract, Temporary
Pay: $3,000.00 - $4,000.00 per month
Schedule:
- Monday to Friday
Ability to Commute:
- New York, NY 10001 (Preferred)
Ability to Relocate:
- New York, NY 10001: Relocate before starting work (Preferred)
Work Location: In person
Salary : $3,000 - $4,000
