Customer Delivery Engineering Technical Leader

• Operate and maintain the Cisco Unified Communication and Voice Environments
• Responsible leader for customer projects and related work.
• Availability to collaborate and perform changes in production change windows.
• Responsible for plan, design, implement (PDI) including required SVS lab testing.
• Deep understanding of the end user experience effect of the solutions developed for customer.
• Enable automated delivery of Unified Communication solutions and project work.
• Transfer knowledge of implemented software and processes to customer contacts via hands-on sessions, and by creating customer-facing documentation.
• Ability to explain technical issues and present information concisely to both technical and non-technical personnel. That includes the development of knowledge transfer (KT) documents.
• Maintain effective working relationships with assigned stakeholders and project managers.
• Effectively work independently and as part of a team to implement solutions for stakeholders.
• Plan, document, test, and complete highly complex Cisco Unified Communication and Voice upgrades and network migration activity.
• Handle requests for Cisco Unified Communication and Voice troubleshooting assistance.

• Typically requires BS, CS, or University degree equivalent and 6-10 years of relevant experience in Cisco Unified Communication or Collaboration Solutions Engineering.
• CCIE Cisco Certified Internet Expert (CCIE) Collaboration certification a plus
• Expert in Cisco Unified Communication and Voice, Cloud, WebEx Suite (WebEx Calling Dedicated Instance, Control Hub, Contact Center, Chat, Conferencing), CUCM, CUC, CER, SME, Expressways, Unified App
• Interpersonal skills to include consulting, negotiation, presentation/demonstration, and written communication.
• Excellent fix skills.
• Document creation skills such as the method of procedures, solution design, installation procedures, testing procedures, fix guides, etc

• 6-10 years in the field of Cisco Unified Communication and Collaboration Solutions
• 3-5 years of experience in designing, implementing, and operating Cisco Unified Communication and Collaboration Solutions
• Expert level knowledge in UC, Cloud, WebEx Suite, (WebEx Calling Dedicated Instance/Multi-Tenant, Control Hub, Contact Center, Chat, Conferencing, CUCM, CUC, CER, SME, Expressways, Unified App)
• Experience in Programming and Automation/APIs. Python and Ansible desired.
• Experience in IP Networking, Routing, Switching and Virtualization
• Knowledge of Microsoft Teams is desired.
• Experience working with and providing consultation to customers.
• Candidate must be self-motivated, team-oriented with strong interpersonal and presentation skills.
• Excellent written and verbal communication skills required.
• Leadership skills required.

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