What are the responsibilities and job description for the Networking Escalation Engineer position at Cisco Systems, Inc.?
- Actively engage, take ownership and drive to resolution critical customer escalations in Cisco's Routing portfolio
- Provide expert support and be a critical point of contact for technical and operational issues that require engineering expertise to resolve
- Apply analytical skills and expert technical knowledge to solve product and network problems of high complexity
- Provide technical support to Cisco customer-facing teams and customers; provide status updates on the overall deployment projects.
- Actively engage with Cisco's customer facing teams and travel to customer sites if needed
- Effectively utilize lab setups to recreate and solve complex problems in systems due to configuration, software or hardware defects
- Uncover systematic problems and drive plans with respective teams for long term solutions providing better customer experience and product/solution stability
- Bachelors in STEM with 8 or more years' experience working in network engineering
- Demonstrated experience working with protocols (BGP/OSPF/ISIS; IPv4/IPv6; MPLS TE/FRR; L2/L3VPN; RSVP; Multicast (v4/v6)
- Experienced with real-time operating systems commonly used in Networking systems like IOS-XR, IOS-XR, SONIC
- Experience with Linux and open-source technologies
- Experience with large scale routing and switching architectures
- Demonstrated experience troubleshooting networking issues in live customer environments to effectively diagnose and resolve problems
- CCIE routing desired
- Experience with SONiC NOS
- Familiarity with internal Cisco organization and eco-system (BU, AS, TS, PLM, Operations)
- Master's Degree in STEM
- Practical knowledge and experience with Artificial Intelligence concepts and applications
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