What are the responsibilities and job description for the Networking Escalation Engineer position at Cisco Systems, Inc.?
The application window is expected to close on: US 3/7/25
Priority will be given to candidates who reside within a commutable distance to our office and can participate in our Hybrid work model. Qualified remote candidates will also be considered, but with secondary preference.
Meet the Team
- Actively engage, take ownership and drive to resolution critical customer escalations in Cisco Nexus Hyperfabric portfolio
- Provide expert support and be a critical point of contact for technical and operational issues that require engineering expertise to resolve
- Apply expert technical knowledge and analytical skills to solve product and network problems of high complexity.
- Act as a technical expert in data center, switching and routing technologies and provide expert engineering support on a world-wide basis
- Actively engage with Cisco's customer facing teams and travel to customer sites if needed
- Work on problems of diverse scope software/hardware/configuration/design
- Provide proper root cause analysis for customers, CX, and customer facing organizations
- Effectively utilize lab setups to recreate and solve complex problems in systems that can be due to configuration, software or hardware defects
- Be an active technical and resolution-oriented liaison between engineering and both Cisco customer facing teams/customer
- Identify systematic product problems and drive plans with respective teams for long term solutions providing better customer experience and product/solution stability
- Bachelors in STEM with 8 or more years' experience working in networking engineering
- Demonstrated background in data center networking, routing, switching (layer 2 forwarding, spanning-tree), router/switch architecture and Network Infrastructure and Management Technologies such as QOS, BGP, EVPN, VXLAN, ACI, LACP, MC-LAG
- Experience with virtualization (ESXi and others), containers, Kubernetes, cloud networking, AWS infrastructure
- Experience with Data Center automation tools like Terraform and Ansible
- Experience with Linux and open-source technologies
- Demonstrated experience in C, C , or Python
- Demonstrated experience troubleshooting networking issues in live customer environments to effectively diagnose and resolve problems
- Familiarity with internal Cisco organization and eco-system (BU, AS, TS, PLM, Operations)
- Experience with SONiC NOS
- CCIE Data Center & Service Provider
- Master's Degree in STEM
- Practical knowledge and experience with Artificial Intelligence concepts and applications
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Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!
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