Demo

Technical Customer Success Manager

Cisco Systems, Inc.
Raleigh, NC Full Time
POSTED ON 4/5/2025
AVAILABLE BEFORE 6/4/2025

What You'll Do

As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your responsibilities will include:
* Driving software utilization and value realization, leading to customer renewals and business growth.
* Proactively handling renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
* Building strong relationships with customer partners to understand their challenges and objectives, and collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
* Acting as a technology advocate, providing feedback to Cisco's product teams for development and enhancements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends.
* Offering expert guidance to customers, ensuring they achieve their business and technical goals with Cisco technologies.

Who You'll Work With:

You will work closely with a diverse range of Customer Experience (CX) resources, including Customer Success Specialists (CSS), Renewals teams, and Partners. Your role involves partnering with Sales and Renewals teams to drive Annual Recurring Revenue (ARR) growth. This collaborative environment will enable you to leverage the expertise and support of various team members to achieve shared goals and deliver exceptional value to our customers.

Who You Are:

You are proactive and strategic, with a passion for driving software utilization to accelerate business outcomes. You excel at creating and implementing Technical Adoption Plans that lead software outcomes and optimize Return on Investment. Your ability to connect Cisco's offerings to success measures and remove adoption barriers is unmatched. You focus on driving ARR growth and work collaboratively with Renewals and Sales teams. You have a keen eye for identifying new opportunities and are dedicated to ensuring customer success and satisfaction.
* 12 years of related experience in the technology Industry or client facing role
* Knowledge of at least two technology architectures
* Experience driving successful customer adoption and delivery of projects.
* Experience with budgeting and recurring revenue concepts, manage margin and reduce attrition

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco


 

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Technical Customer Success Manager?

Sign up to receive alerts about other jobs on the Technical Customer Success Manager career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$116,701 - $167,565
Income Estimation: 
$167,342 - $223,677
Income Estimation: 
$116,701 - $167,565
Income Estimation: 
$167,342 - $223,677
Income Estimation: 
$71,707 - $95,010
Income Estimation: 
$91,832 - $124,033
Income Estimation: 
$91,832 - $124,033
Income Estimation: 
$120,962 - $160,848
Income Estimation: 
$154,795 - $204,569
Income Estimation: 
$116,701 - $167,565
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Cisco Systems, Inc.

Cisco Systems, Inc.
Hired Organization Address Washington, DC Full Time
The application window has been extended and is expected to close : 2 / 10 / 2025 Job posting may be removed earlier if ...
Cisco Systems, Inc.
Hired Organization Address Chicago, IL Full Time
Applications are accepted until further notice Please note this posting is to advertise potential job opportunities. Thi...
Cisco Systems, Inc.
Hired Organization Address Phoenix, AZ Full Time
The application window is expected to close on: 4/25/2025 Job posting may be removed earlier if the position is filled o...
Cisco Systems, Inc.
Hired Organization Address Fulton, MD Full Time
Application window is expected to close on 04/15/2025. However, the job posting may be removed earlier if the position i...

Not the job you're looking for? Here are some other Technical Customer Success Manager jobs in the Raleigh, NC area that may be a better fit.

AI Assistant is available now!

Feel free to start your new journey!