What are the responsibilities and job description for the Technical Program Manager Hardware Quality position at Cisco Systems, Inc.?
The application window is expected to close on: 04/05/2025
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
Meet the Team
We are a close-knit team focused on hardware quality and failure analysis, within a larger hardware engineering organization which designs Cisco Silicon-One-based high-end networking hardware with market-leading capacity for core, peering, and data center interconnect. The Common Hardware Group (CHG) delivers the silicon, optics, and hardware platforms for Cisco's core Switching, Routing, and Wireless products. We design the networking hardware for Enterprises and Service Providers of various sizes, the Public Sector, and Non-Profit Organizations across the world. Cisco Silicon One (#CiscoSiliconOne) is the only unifying silicon architecture in the market that enables customers to deploy the best-of-breed silicon from Top of Rack (TOR) switches all the way through web scale data centers and across service provider, enterprise networks, and data centers with a fully unified routing and switching portfolio.
Your Impact
You will be part of a team whose foundations are open communications, empowerment, innovation, collaboration, and customer success. We are looking for a motivated Hardware Engineering program manager with a passion for hardware quality and customer satisfaction to contribute to the success of our current and next-generation products in the field.
*Drive and track tasks related to Hardware Quality and Engineering Field Failure Analysis including implementation of cross-functional closed-loop corrective actions.
*Facilitate hardware engineering support to customer-facing and support groups and collaborate with development and validation teams, manufacturing, and vendors as needed.
*Co-ordinate the engagement between engineering failure analysis, hardware and cross-functional teams to support the fixing and root-cause analysis of hardware issues.
*Facilitate communication and creative problem-solving to identify root causes of customer issues, categorize failures, and support the generation and implementation of corrective measures.
This role brings visibility and empowerment. You'll work closely with customer-facing teams in technical support and marketing/sales, as well as product groups in engineering and manufacturing. You'll interact multi-functionally internally with teams working on hardware and software development, product validation, manufacturing NPI, custom development, and contract manufacturing at all product life cycle phases.
Minimum Qualifications
*Bachelor's or Associate or equivalent qualification in Engineering or Engineering Methodologies
*8 years of relevant experience in hardware development and/or hardware development program management
*4 years experience as a Program Manager within a technology company
*Experience in managing teams and/or managing technical programs or processes
Preferred Qualifications
*Experience in hardware engineering in the networking equipment industry
*Experience leading or Program managing hardware projects and programs, with an understanding of the end-to-end product lifecycle from concept to production release and product-sustaining
*Experience working with customer-facing teams and field issues on hardware products
*Experience working with ODMs and vendors
#WeAreCisco
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
