What are the responsibilities and job description for the Change Management Manager - USA Remote - 1392302 position at Cisco Systems?
Cisco is looking to simplify license management for its customers and partners through multiple transformational programs. These programs will introduce changes to internal and external Cisco stakeholders such as Customers, Partners, Regional Operations and Field etc. As we roll out new features through these programs, we need change management lead to help manage change effectively across these licensing programs.
What You'll Do
The primary role will be to create, manage, and execute change strategies through the ‘eyes of the customer’ on their Licensing Lifecycle journey, though our three primary strategies; messaging [all our digital assets], collateral and training.
This role will include primarily content creation and management, impact assessment, stakeholder engagement, business readiness and adoption.
Responsibilities include:
- Set the change management plan and drive their execution across the three primary strategies by working closely with different stakeholder groups
- Build compelling messaging across all our digital assets that follows a logical customer licensing lifecycle journey, keeping the messaging accurate, relevant and timely
- Coordinate with different teams to identify key themes and content required to ensure we are providing our customers with accredited, relevant and timely information [in multiple formats]at critical moments throughout their licensing lifecycle
- Create change impact assessments for upcoming release scopes
- Manage training needs for the different user groups by creating training calendar and plan, and coordinating training logistics
- Develop training reference documents like user guides, Video on Demand, quick reference guides, FAQ etc to capture the system functionalities, playbooks, cheat sheets on key concepts
- Ensure partner engagement and management through forums like regional workshops, office hours, Webex Teams and other forums
- Identify gaps, risks or concerns with the change management plan and recommend corrective actions, as required
Who you are
You have experience and knowledge of change management principles, methodologies and tools
Excellent business communications (written, verbal, and graphical).
Excellent power point presentation and visualization skills
Ability to navigate comfortably in ambiguous environment and to work independently without much direction
Minimum Qualifications
- 7 years of change management experience working for large scale transformational programs
- At least 5 years hands-on experience in communication management
- At least 2 years hands-on experience in training management
- Exposure to agile methodology preferred
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognise our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco
Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
Salary : $124,000 - $157,000
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