Analyst, Global Communications Intelligence

The application window is expected to close on: 04/29/2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Traveling is required approximately 10% of the time

Meet the Team

The Global Communications Intelligence Team drives the insights and metrics that empower the organization to optimize performance and drive strategy.

Your Impact

The Communications Intelligence team is responsible for real-time insights, quarterly metrics/business reviews, event reporting, and strategic intelligence that integrates into the planning process across the company’s priorities.

The data analyst will be in a role that provides metrics and insights across traditional, social and new media that will help the team make business decisions and optimize performance.

Key Responsibilities include:

• Implement automation workflows using technical tools and artificial intelligence to streamline business processes and enhance productivity
• Leverage statistical and machine learning models to answer business questions
• to be delivered to senior executives and the Global Communications team
• Optimize analytics approach for transition to new media analytics platform leveraging enhanced Boolean, dashboard development and integration of new platform capabilities
• Provide metrics for executive social platforms in the Americas, EMEA and APJC
• Provide metrics and insights for key events, including trending social influencer posts
• Ensure data accuracy and integrity in all metrics and analysis, collaborating with platform vendors on optimization of tagging, media lists in 25 countries, and overall data integrity
• Learn key new analytics tools needed to support Comms organizations (Sprinklr, Cision, Brandwatch, etc.)
  
  

Create automated data processes across multiple digital platforms

Minimum Qualifications

• Bachelor’s degree in Communications, Marketing, Data Analytics/Science, or a related field.
• 2 – 5 years experience working in a data science or data analytics role
• Experience in data mining and analysis
• Experience working in a data science or data analytics role within a Communications setting
• Knowledge of version control tools used in software development, such as GitHub
• Experience in scripting languages such as Python and JavaScript, with a background in leveraging open-source Python packages for data analysis
• Experience in developing predictive models and machine learning algorithms (linear/logistic regression, random forest, gradient boosting, natural language processing, etc.)
  
  

Preferred Qualifications

• Experience in the technology field, especially related to AI, Networking and Cybersecurity
• Excellent analytical skills with the ability to interpret data and provide strategic actionable insights.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Ability to quickly learn new analytics tools, especially social and traditional media analytics.
• Experience with Boolean search logic and keyword optimization.
• Excellent communication, time management, and prioritization skills; able to change gears quickly to meet tight deadlines
• Strong communication skills with the ability to effectively convey data insights to both technical and non-technical audiences
  
  

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!