CX Customer Delivery Project Manager - Amazon

CX Customer Delivery Project Manager – Amazon

The application window is expected to close on: Jan 20th 2025.However, the job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

• The Customer Experience Team provides solutions, supervises implementations, and empowers customers to achieve self-sufficiency using industry-leading Cisco software products.
  
  

Your Impact

• As a Technical Customer Delivery Project Manager, you will report directly to the VMO leader within the Customer Experience Delivery Team.
• Your main responsibility is to delight our customers by applying a mix of project management techniques (e.g., Agile, DevOps, and PMP) that resonate with them and ensure a personalized, proactive, and predictive experience.
• Your goal is to help our customers improve the value of their technology investments while building trust and positive relationships.
  
  

Minimum Qualifications:

• 5 years of technical product or program management experience
• 5 Years Strong organizational skills and a track record of timely project delivery as well as excellent communication, team leadership, problem-solving, and data analysis skills to drive decisions
• 7 years of experience working directly with technical teams
• 3 years of customer-facing experience as well as experience with performance metrics, a customer-focused mindset, adaptability to fast-paced environments, and effective collaboration are essential
• 2 years’ experience handling programs across cross-functional teams, building processes, and coordinating release schedules
  
  

Preferred Qualifications:

• 5 years of experience in project management disciplines, including scope, schedule, budget, quality, risk management, and critical path management
• Experience handling projects across cross-functional teams, building balanced processes, and coordinating release schedules
• Experience defining KPIs/SLAs used to drive multimillion-dollar businesses and reporting to senior leadership
• Technical understanding of collaboration, security, and networking architectures, including technologies such as Firepower, ISE, Stealthwatch, Catalyst, Nexus, DNAC, Wireless, and UCS
• Innovative, with strong facilitation, negotiation, and executive stakeholder leadership skills
• Expertise in software lifecycle management, requirements gathering, and outstanding communication is required
  
  

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Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!