What are the responsibilities and job description for the Applicant Investigator(Client Service-Fresher, Remote- India) position at Cisive?
Scope of Position:
Contributes to a superior client experience by setting the tone for our service level with accurate review of background check orders. Fosters a culture that considers and focuses on our clients’ needs, as well as those of the departments who are impacted by the work of this team. Scrutinizes all associated materials to build the clients order accurately and efficiently. Analyzes applications, makes critical decisions based on the client’s needs, determines what action to take, and submits requests to the appropriate departments. Follows the Fair Credit Reporting Act (FCRA), state and federal law, and Cisive guidelines.
Essential Job Duties:
Reviews applications received via XML, Web, and those submitted by clients after they are entered into proprietary system by data entry.
Analyzes all materials to determine and add any additional components required to complete the clients order.
Scrutinizes and compares all information of application for accuracy.
Identifies and alerts Client Account Manager Investigator of anomalies or if applicant or client needs to be contacted for additional or missing information.
Works closely with and supports the Client Account Managers, Data Entry personnel and other Client Services Investigators to ensure all client needs are met.
Works with a sense of urgency and meets departmental standards for production consistently.
Completes special assignments and projects as requested.
Creates a positive work environment and a culture of professional customer service.
Understands the core value of the position and the Cisive mission statement and strives to accomplish these in the day to day production.
Performs essential job demands for this position
Performs other duties and assists with department needs as assigned
Education & Qualification Requirements:
Graduate equivalent in any specialization.
Must have excellent computer skills – MS Office and Internet.
Required Skills:
Customer Service experience preferred.
Must have strong time management skills.
Must have excellent written and verbal communication skills.
Ability to multi-task and work at a fast pace.
Must have a strong attention to detail.
Ability to make decisions and solve problems independently.
Ability to effectively handle time-critical issues, remain productive and meet goals in stressful situations.
Ability to sit for long periods at a time.
Ability to focus at computer screen(s) for long periods at a time.
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