What are the responsibilities and job description for the Desktop Support Specialist position at CISP?
CISP is a local colocation and Internet company that provides phone support for desktop, mobile and tablets to a nationwide customer base, which takes pride in promoting heavily from within. We are currently accepting applications for immediate placement of entry level Support Technicians.
Applicants must have weekend and evening availability.
Candidates should possess a working knowledge of Windows 10, Apple OS, Android, basic networking, Active Directory, Exchange, and 365 knowledge.
Responsibilities include:
· Answering incoming calls, emails and tickets.
· Updating existing tickets
· Communicating updates and fixes to customers
· Providing remote hand support for customers and CISP engineers
· Break/fix troubleshooting of various systems
· Monitoring systems and alerting on call personal of issues
· Touring the facilities to look for issues.
Candidates must have the following attributes:
· Sense of urgency when working on issues
· The ability to research issues
· The ability to document new information
· Strong communication skills
· A sense of professionalism
· A strong break/fix bent on troubleshooting
· Self motivation
We do background checks and drug screening. Applicant must have a valid driver’s license and have a clean driving record.
Job Type: Full-time
Pay: $14.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
Application Question(s):
- How much experience do you have with Office 365?
Education:
- High school or equivalent (Preferred)
Experience:
- Windows: 1 year (Preferred)
- Active Directory: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Preferred)
Work Location: In person
Salary : $14
