What are the responsibilities and job description for the Corporate IT Support Analyst position at CIT Trucks?
Job Description
Job Description
Description :
CIT Trucks, LLC is seeking a competitive individual that has the drive and motivation to purse a challenging career path in an industry that moves roughly 73% of the nation’s goods. As one of the nation’s leading commercial truck dealer groups, we take pride in the fact that all our dealership managers and executives have followed a similar challenging career path that has advanced them into management positions. We are not just looking for an IT Support Analyst; we are seeking the next rising star in our operations. At CIT Trucks, LLC, you'll have the opportunity to :
Be a part of a growing company with a strong track record of success
Receive comprehensive training and development opportunities
Advance your career through internal promotion opportunities
CIT Trucks, LLC. is a leading commercial truck dealer group serving the transportation industry. We serve customers in Illinois, Missouri and Indiana through our network of 16 locations with a workforce of over 900 employees. Our sales revenues exceed $700 million with projections surpassing $1 billion in next few years. We are actively looking for candidates that can support our mission of providing exceptional customer service to a critical national industry. Responsibilities of the IT Support Analyst entail :
Respond to requests for technical assistance via the phone and remote electronic control of user systems
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate actions
Follow standard help desk procedures
Log all help desk interactions
Administer help desk software
Redirect problems to appropriate resources
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Stay current with system information, changes and updates
Requirements :
The requirements to be an IT Support Analyst :
Bachelor’s Degree in an Information Technology related field
0-2 years of experience in a client / server environment
Working knowledge of local and wide area networks, Internet, e-mail systems and Windows operating systems
Working knowledge of circuit boards, processors, electronic equipment and computer hardware and software
Working knowledge and understanding of relevant help desk tracking applications
Exceptional and professional communication skills, both written and oral
Comprehension of written data in related work documents
Ability to approach problems using logic and reason
CIT Trucks, LLC. provides a comprehensive wage and benefits package that includes :
Paid holidays and PTO
Choice between 3 wide-ranging medical plans with prescription coverage
Option to participate in HSA or FSA savings accounts
Access to dental and vision insurance
Short- and long-term disability coverage
Company paid life insurance, as well as additional voluntary life insurance for self and family
401(k) retirement planning that has a dollar-for-dollar employer match up to 4%
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