Parts Outside Sales Representative

Job Description

Job Description

Description : Job Purpose :

Under the general direction of the Parts Manager the Parts Outside Sales Representative I is accountable for selling parts to customers.

Essential Job Functions :

• Assist customers in selecting parts by explaining features, benefits, and warranty of merchandise.
• Inform customers of companion part requirements, full product lines, and product offerings.
• Provide price quotes and other information to customers via phone and in person.
• Process payments and obtain credit authorization as necessary.
• Manage and maintain customer accounts as assigned by manager.
• Solicit and prospect for new customers by means such as cold calling.
• Process returns collected from customers while on assigned routes.
• Stage and manage orders for customer delivery.
• Locate parts for customers among inventory companywide.
• Partner with warehouse employees to pull ticket orders for customers.
• Utilize resources to determine the availability and lead times of parts.
• Place orders for parts that are temporarily out of stock through a back ordering system.
• Build relationships with customers in order to better meet their needs.
• Operate delivery vehicles safely, obey traffic laws, and follow established traffic and transportation procedures.
• Coordinate with others in the parts department to troubleshoot issues as necessary.
• Manage time effectively and efficiently.
• Operate a forklift as necessary.

Education & Qualifications :

Requirements : Required Skills :

Physical Requirements :

This position requires moderate physical activity performing somewhat strenuous daily activities of a primary administrative nature. While performing the duties of this position, the employee is regularly required to stand, sit, walk, talk, or hear. The employee frequently is required to use hands, reach with hands and arms, and exert strength with arms. The employee is occasionally required to climb, balance, stoop, kneel, or crouch. The employee must frequently lift and / or move up to 50 pounds and occasionally lift and / or move up to 100 pounds. Specific vision abilities required by this job include depth, distance, near, and peripheral vision as well as the ability to adjust focus.

Working Conditions :

The employee is rarely exposed to fumes or airborne particles, improperly illuminated and confined space, operating above ground, and forklift operation. The employee is frequently subject to lifting and carrying objects. This position operates in a well-lit indoor shop environment with heating and / or air-conditioning with adequate ventilation. Employee is frequently exposed to outside weather conditions. This position operates in a well-lit indoor shop environment with heating and / or air-conditioning and frequently operates vehicles. The noise level in the work environment is typically moderate. Daily travel is required