Facilitator

Job Overview

As a facilitator, you’re driven by developing people. You’re passionate about delivering effective, engaging, and memorable learning experiences in physical and virtual classrooms, as well as in the field. Empowering employees with knowledge and skills is your strong suit. Your diverse subject matter skills allow you to easily move from systems and process training to basic sales and service skills training. Plus, you like a good challenge and quickly learn new skills to hone your craft as a facilitator.

You enjoy contributing to the team’s success by sharing your knowledge, collaborating, and supporting the needs of others. Above all, you’re a growth-minded professional who seeks opportunities to learn from others and can tactfully challenge the status quo.

Responsibilities

• Prep and facilitate training in physical classroom, webinar, and blended learning environments

• Facilitate programs across a broad new-hire training curriculum including systems training, standard operating processes and procedures, product features, and sales and service training

• Facilitate field-based or virtual refresher/remediation training for underperforming individuals

• Make recommendations to improve learning experiences

• Seek ways to reduce the amount of time to proficiency, especially for new hires

• Seek ways to create engaging and application-oriented training through role play, games, and interactive learning experiences

• Continually and proactively support initiatives that drive great learning outcomes

• Schedule courses, enroll employees in courses, and track course completion

• Create facilitator guides

• Provide learner performance feedback to stakeholders

• Perform various other tasks and special projects, when needed

Qualifications and Education Requirements

• Growth mindset

• Empathetic—seek to understand the true needs of the business

• Principles and proven application of adult learning theory

• Highly organized

• Strong collaboration skill

• Strong writing skill

• Tech-savvy and tech-curious, especially in terms of digital learning

• Conversant in concepts/benefits of microlearning

• Conversant in concepts/benefits of gamified learning

• Comfortable with Microsoft Word, PowerPoint, and Outlook

• Bachelor’s degree or five years of applicable experience in education or financial services

Additional Skills/Notes

Applicant must be willing to demonstrate their facilitation skills prior to hire.

Performance Measurements

Performance is based on the Citadel corporate scorecard as well as departmental and individual goals.

Physical Demands

The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will regularly lift and/or move up to ten pounds. The employee will regularly sit; talk; hear; use hands to finger, handle, or feel; and reach with hands and arms. The employee will occasionally stand. Special vision requirements include close vision and the ability to adjust focus. The noise level in the work environment is usually moderate.

EEO Statement

Citadel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, other protected status, such as race, religion, color, national origin, sex, age. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)